Support Analyst
4 weeks ago
As a member of ColdTrack's technical support team, the OMS/WMS Support Analyst plays a crucial role in providing technical assistance and support to both customers and internal teams. In this position, you will be responsible for ensuring smooth software application utilization, specifically in relation to our Order Management and Warehouse Management systems (OMS/WMS), but in addition to all other supporting softwares.
The primary responsibilities of this role will be to resolve software issues, troubleshoot technical problems, and provide guidance and training to users. You will also be expected to handle customer inquiries, document processes, and work through support tickets. To excel in this role, you must possess excellent communication, analytical, and problem-solving skills, as well as a deep understanding of software development and programming languages.Moreover, having experience with warehouse operations and WMS can provide a greater understanding of the complexities involved in managing warehouse operations, allowing for better support and problem-solving. This knowledge will be a valuable asset in collaborating with other teams to resolve complex technical issues.
If learning the ins and outs of software and assisting customers and internal teams gets you excited, keep reading to learn more
Key Responsibilities
- Identify, troubleshoot, and resolve complex technical problems and system errors
- Respond to and resolve technical issues related to software applications, including those within warehouse management systems (WMS)
- Lead and complete complex customer projects within our OMS platform
- Document and track project requests, maintaining accurate records of customer interactions, technical issues, and resolutions
- Collaborate with other teams such as Onboarding, Warehouse Operations, Engineering, and Customer Success to resolve technical issues that cannot be resolved directly
- Provide technical support for the setup of new customer onboarding projects
- Support and Configure new integrations and existing plug-ins with third-party applications, including customer shopping carts and regional and national freight and shipping service providers
- Continuously improve knowledge of software applications, including new features and functionalities, in order to provide the highest quality of support
- Contribute to the development of knowledge base articles, user manuals, SOPs, and other technical documentation to improve internal and external self-help resources
- Willing to periodically travel if necessary
Skills, Knowledge and Expertise
- Bachelor's degree (BA) or equivalent from four-year college preferred specifically in a technology related field
- Prior experience using or supporting OMS/WMS required
- JSON API and/or Software Integration experience required
- 2+ years related experience and/or training in JavaScript, TypeScript, or additional programming languages required
- 2+ years Basic Coding, Programming and Scripting experience preferred
- Experience supporting production level software applications
- Excellent organizational and time management skills with the ability to function in a fast-paced multifunctional environment where priorities change quickly
- Ability to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients
- SQL experience is a plus
-
Associate Functional Analyst
2 weeks ago
Nashville, United States Colony Hardware Corporation Full timeThe Associate Functional Analyst - ERP role will focus on training, implementing, and supporting company-wide functional business solutions through application configuration/development as well as support activities. This includes troubleshooting app Functional Analyst, Functional Analyst, Associate, Business Systems, Operations, Supply Chain, Manufacturing,...
-
Human Resources Analyst
7 days ago
Nashville, United States Metropolitan Government of Nashville & Davidson County TN Full timeThe Human Resources Analyst performs moderately complex professional, technical, and analytical HR duties in support of The Metro Parks and Recreation department HR program. The incumbent will oversee one or more of the following areas: selection, em Human Resource, Analyst, Business Operations, Business Partner, Administrative
-
Senior Financial Analyst
3 days ago
Nashville, United States Creative Financial Staffing Full timeSenior Financial Analyst Our client, a growing services organization that has been in business for 50 years, is looking to add a Senior Financial Analyst to their dynamic team. Located onsite near Nashville, TN. Our client has reasonable work hours with a 45 hours max work week. This position will involve heavy analytics, forecasting, and working...
-
Senior Financial Analyst
1 day ago
Nashville, United States Creative Financial Staffing Full timeSenior Financial Analyst Our client, a growing services organization that has been in business for 50 years, is looking to add a Senior Financial Analyst to their dynamic team. Located onsite near Nashville, TN. Our client has reasonable work hours with a 45 hours max work week. This position will involve heavy analytics, forecasting, and working...
-
Business Analyst I
3 days ago
Nashville, United States Caterpillar Full timeThis position will be heavily focused on supporting Cat Financials Documents, Docu. Sign application and integrated e-signature platforms. Preferred candidate must be a self-starter that is able to quickly manage and respond to issues while working Business Analyst, Business Systems, Business, Technical Architect, Analyst, Operations, Manufacturing
-
Technical Business Analyst
2 days ago
Nashville, United States Insight Global Full timeRequired Skills and Experience *-5+ years of Product Analyst and Technical Business Analyst experience-Extensive knowledge and experience of the software development lifecycle (SDLC)-Extensive experience documenting for software developers/engineers-Scrum experience-healthcare experience (may be flexible)Nice to Have Skills and Experience-Meditech Expanse or...
-
Technical Business Analyst
5 days ago
Nashville, United States Insight Global Full timeRequired Skills and Experience *-5+ years of Product Analyst and Technical Business Analyst experience-Extensive knowledge and experience of the software development lifecycle (SDLC)-Extensive experience documenting for software developers/engineers-Scrum experience-healthcare experience (may be flexible)Nice to Have Skills and Experience-Meditech Expanse or...
-
Technical Business Analyst
5 days ago
Nashville, United States Insight Global Full timeRequired Skills and Experience *-5+ years of Product Analyst and Technical Business Analyst experience-Extensive knowledge and experience of the software development lifecycle (SDLC)-Extensive experience documenting for software developers/engineers-Scrum experience-healthcare experience (may be flexible)Nice to Have Skills and Experience-Meditech Expanse or...
-
Associate Business Process Analyst
7 days ago
Nashville, United States Caterpillar, Inc. Full timeUnder limited supervision, provide definition, business analysis, and implementation of significant multi-phased projects, to provide business solutions to the assigned area. Provide research and assistance in design of systems to support business pr Process Analyst, Business, Associate, Business Systems, Technical Architect, Analyst, Manufacturing
-
Application Analyst
1 day ago
Nashville, United States BGSF Full timeJob Description:Cerner Lab Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Application Analyst
1 day ago
Nashville, United States BGSF Full timeJob Description:Cerner Lab Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Revenue Cycle Analyst
3 weeks ago
Nashville, United States Insight Global Full timeA healthcare client is looking for a revenue cycle analyst to support multiple teams across the department. This individual will be providing daily and ad-hoc report extracts and analysis of data pertinent to identifying gaps in processes that negatively impact revenue and the overall cost of doing business. The ideal candidate has experience in the...
-
Contract Business Analyst
1 week ago
Nashville, United States The LaSalle Group Full timeLaSalle Network is seeking a skilled Contract Business Analyst to collaborate with our government client on several critical system replacements or repurchases. The successful candidate will play a pivotal role in liaising between business stakeholders and technical teams, gathering requirements, creating architectural documents, scoping projects, and...
-
IT Desktop Support
1 week ago
Nashville, United States ClientSolv Full timeCompany Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We...
-
Cerner Ambulatory Analyst
3 days ago
Nashville, United States BGSF Full timeJob Description:Cerner Ambulatory Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Cerner Nursing Analyst
13 hours ago
Nashville, United States BGSF Full timeJob Description:Cerner Nursing Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Cerner Ambulatory Analyst
4 days ago
Nashville, United States BGSF Full timeJob Description:Cerner Ambulatory Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Cerner Nursing Analyst
4 days ago
Nashville, United States BGSF Full timeJob Description:Cerner Nursing Analyst who will work with our client located in Nashville, TN.Responsibilities:Work with local Project Managers on tasks, timelines, and resourcesWork with hospital staff and analysts to provide training, go-live supportBe the escalation point for issues and requirementsRequired Skills:Must be a Self-starter and be able to...
-
Carrier Health Analyst, Relay Carrier Health
2 weeks ago
Nashville, United States Amazon.com, Inc. Full timeThe Relay Carrier Health team is seeking an Carrier Health Analyst to support and analyze daily carrier related escalations in Amazons growing middle mile network. This role is an exciting opportunity to join a new team in a growing field for Amazon. Health, Analyst, Relay, Operations, Healthcare, Management
-
Business Analyst
4 weeks ago
Nashville, United States ReVida Recovery Centers LLC Full timeJob DescriptionJob DescriptionDescription:Department: FinanceTitle: Business AnalystLevel: CorpSupervisor: Director of Strategic InitiativesClassification: ExemptPurpose: The Business Analyst is responsible for weekly business analysis, development of digital reporting solutions, and support of strategic initiatives in both Finance and Operations. The...