Dispatch Operations Specialist
3 weeks ago
Position - Dispatch Operation Specialist
Schedule - 4 - 10 Hour Days (Sun-Wed 10:30PM-9:00AM or Wed-Sat 10:30PM-9:00AM)
Location - Tempe, AZ (4x on-site for training, once completed, 2x in office per week)
Pay Rate - $20.82/hr
Duration - 4-month contracts, possible extensions, strong possibility to convert to FTE
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must Haves:
-1+ year of recent relative experience working in a call center for a large enterprise reputable company
-Excellent phone presence is a must This team is the “white glove” customer service team for Amazon
-Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
-Must be a quick learner and able to work a heavy amount of OT and throughout the holidays
Job Description:
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast-paced environment, and candidates who are quick learners.
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