Service Technician

5 days ago

Grand Rapids, United States viastore North America Full time

Summary: Primary responsibility for the installation, commissioning and maintenance of all viastore systems Automated Storage/Retrieval Systems (AS/RS) and conveyor products including but not limited to mini-load, unit-load and man-ride Storage/Retrieval (S/R) machines, box and pallet conveyor and associated mechanical and electrical systems as directed.


Responsibilities:

· Responsible for the installation and maintenance of viastore systems products, including the mechanical and electrical installation of new products as well as enhancements and/or retrofits to existing equipment.

· Responsible for the maintenance of viastore systems pallet and carton conveyor installations.

· Provide viastore systems clients with Emergency Service during and after the system warranty period has expired.

· Perform on-site planned maintenance inspections of AS/RS and conveyor equipment to ensure that the machines are being maintained to the factory standards outlined in the service documentation that was provided with the equipment.

· Provide spare parts recommendations to AS/RS and conveyor systems clients.

· May assist sales with the preparation and pricing of recommended spare parts lists for each customer and assist with the cross-referencing of standard parts with multiple suppliers whenever possible.

· Train, teach and provide technical guidance to client personnel and others in training and assistants who are assigned as colleagues.

· Responsible to work with all departments within the business unit to assist with providing installation hours estimates for system proposals in response to requests for quote.

· Work with the sales department to interpret and analyze customer specifications to properly apply the AS/RS product line.

· Work directly with sales and clients to develop unique cost-effective solutions to material handling problems and adapt AS/RS products.

· Maintain engineering, installation and maintenance competence with respect to viastore systems products, systems and equipment.

· Assist business unit manager with the preparation of cost estimates for hardware and software components of potential AS/RS projects for clients.

· Maintain client-specific documentation with regard to each specific project. This includes all documentation provided by viastore systems GmbH, including wiring diagrams, user and maintenance manuals.

· Perform other job related duties as directed.

Travel Requirements: Ability to travel up to 100% per year. Travel to client sites for installations, emergency service and planned maintenance inspections.

Qualifications/Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of the job.

· Requires ability to walk, climb, stand, carry materials, stoop, kneel bend at waist

· Must be able to climb ladders and work at height

· Must be able to life 50 lbs frequently

· Work in environments that are not temperature controlled

· Exposed to moving parts and electricity that require safety protocols

· Exposure to varied travel conditions either driving or flying


Education/Experience: High school diploma required. Three to seven years of related experience.


Other Skills/Abilities: Essential is a basic understanding of AS/RS and their mechanical and electrical operation, along with an understanding of warehousing and automated material-handling equipment in general. Ability to manage multiple projects and people.

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