Lead Service Technician

5 days ago

Grand Rapids, United States Acme Pure Blu Full time
Job DescriptionJob Description

Job Title: Lead Pool Service Technician

Job Summary:
The Lead Pool Service Technician is responsible for providing high-quality field service, including pool opening, closing, maintenance, and repair, for the Acme Pure Blu customer base. This role requires strong technical expertise, problem-solving skills, and the ability to work independently and as part of a team. You will also support and guide other technicians and ensure company standards for service excellence are met.

 

Key Responsibilities:

  • Perform scheduled field service work, including pool openings, closings, maintenance, and repairs.

  • Review and manage service schedules and job assignments, ensuring technicians are appropriately matched to tasks.

  • Provide on-the-job support and guidance to technicians over the phone as necessary.

  • Assist in providing information for customer quotes and estimates.

  • Ensure service vehicle is stocked and maintained.

  • Support inventory management and ensure that necessary supplies are available.

  • Continuously develop skills and knowledge, acquiring any necessary training or certifications related to pool service and repair.

  • Maintain company equipment and vehicles as needed.

  • Ensure personal tools are available and maintained for completing required tasks.

  • Be adaptable and willing to take on tasks outside of the formal job description as required in a small company setting.

 

Job Type:

  • Full-time, Seasonal with potential for year-round opportunities based on performance and capabilities.

 

Required Skills and Abilities:

  • Technical expertise: Ability to troubleshoot and repair common pool-related mechanical issues, including PVC plumbing leaks, electrical problems, gas heater diagnostics/repair, and water chemistry issues.

  • Physical stamina: Capable of performing manual labor tasks such as digging, lifting 50-100 lbs, and working in various weather conditions.

  • Customer service: Strong interpersonal skills and professionalism, with a focus on delivering excellent customer service.

  • Driver’s License: A valid driver’s license and reliable transportation are required.

  • Experience: While prior experience as a service technician is preferred, we are willing to train candidates and provide necessary learning materials for pool-specific service and repairs.

 

Additional Information:

  • Company Culture: As a small company, we expect flexibility from all employees, as team members may be asked to perform tasks outside of their formal job description.

  • Growth Opportunities: This role offers opportunities for growth, with the potential to transition into a year-round position depending on performance and capabilities.

Core Focus: Help people experience the fun and enjoyment of swimming.

 

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