User Support Technician

3 weeks ago

Raleigh, United States Apex Systems Full time

User Support Technician with 3+ years of experience needed for an on-site position in the Raleigh, NC area.


You will be organizing, servicing and deploying computers Cisco telephone/network laptops printers, copiers, scanners, eFax and other technology for a government client and their team. This position will also serve as a first point of contact for troubleshooting and repairs.


Job Specific Responsibilities:

• Assist with managing division computers and related equipment and software including deployment and return of desktops laptops printers and all peripherals.

• Serve as a delegated administrator for an ID system responsible for assisting with creating, deactivating, unlocking and resetting NCID accounts. This information creates the outlook email account for our Active Directory called EADS.

• Provide telephone system support - deploying phones to offices and conference rooms submitting tickets for phone setup for new and existing staff and troubleshooting phone issues. Cell phone deployment and management is an important part of this position.

• Assist Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.

• Help track IT Inventory with Inventory Tracking System and follow established processes.

• Excellent verbal and written communication skills

• Ability to establish and maintain effective working relationships with coworkers, officials and the public

• Ability to work independently with minimum supervision

• Ability to effectively manage multiple tasks and priorities

• Capable of resolving routine problems based on existing documentation training and resources

• Previous working experience providing technical support

• Proven ability deploying and configuring desktop and laptop computers and peripheral devices

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