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Hospitality Leader

3 months ago

Cleveland, United States Rose International Full time

Will NOT have any direct reports reporting to them

Responsible for conference room booking and room conflict resolution, book travel, expense reporting

Conflict management and resolution of conference room bookings

Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings

Responsible for appearance/maintenance of all hospitality/facilities areas

Support clients and teams through excellent communication and professional level skills

Prepare for key client visits/liaise with building security staff

Convert monthly volumes into CLIENT Monthly Management report align with creating customized reporting for client

Oversees catering program for sites and ensures quality

Works closely with Facilities Management to ensure function and maintenance of meeting space

Develops and maintains Standard Operating Procedures for visitor access as well as special requests

Ensures SOP’s are consistently followed (I.e., mail procedures, visitor access, new hire procedures, office seating)

Holds Client Lead Communication Meetings: Communicate daily with internal and external clients

Maintains communication with Site Managers and guides and assist with any employee relations or performance issues

Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary

Process and follow up on all catering orders, along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc.

Manager client vender relationships/validating vendor invoices and submitting for processing

Provide advanced administrative skills in typing, proofreading and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently

Manage and/or assist with various internal and external events and coordinate all office wide special events and projects with identified client

Create and bring new ideas for firm team building events

Assisting with cleaning kitchens, stocking supplies and tracking inventory

Greet visitors/guests – validate against guest list, provide badge, parking validation as necessary

Serve as company concierge in regard to guests, clients, staff and caterers

Maintain and update company phone and speed dial lists

Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set up prior to meeting times

Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities

May assist with daily management of facilities

Required:

Requires high school diploma or GED.

1-2 years of related hospitality and office experience

Will sometimes be required to move tables (most likely with assistance); Nothing over 50lbs.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).