IT Support Engineer

1 month ago


Arlington, United States Paladin Consulting Full time

Job Title: Customer Support Engineer

Work Location: Arlington, VA 22201

Duration: Long-term contract with option to hire

Hours: Monday-Friday 8am-5pm

Education/Experience Required: High school Diploma


Job Description & Responsibilities:

  • Providing Tier I level support of Ricoh products and services, including but not limited to:
  • Operating system functionality
  • Software installation and troubleshooting
  • VoIP configuration and support
  • E-mail configuration and support
  • Mobile Device Management
  • Malware/virus detection and removal
  • Workstation and peripheral diagnostics and support
  • Single user network access and troubleshooting
  • Escalate customer issues through the proper channels.
  • Open and manage cases according to defined severities and case priorities
  • Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.

Skills & Qualifications:

  • Previous experience with ACDs/IVRs and Case Management systems a plus
  • Active Directory, File and Printer Sharing, etc.
  • Basic navigation of common mobile device platforms (iOS, Android, etc)
  • Familiarity with (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
  • Able to navigate and troubleshoot in a Mac OS environment is a plus



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