Network Support Technician

2 weeks ago


Pittsburgh, United States LanceSoft, Inc. Full time

Monitors, maintains and troubleshoots data or voice networks; responds to alarms or problems identified by tools.

Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate.

May assume vendor interface duties.

Monitors and controls the performance and status of the network resources.

Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

Provides guidance and direction for less experienced technicians.

Under general direction, responsible for the most complex testing and analysis of all elements of the network and telecommunications facilities (including power, communications devices, lines, modems, and terminals).

Associate's degree in applicable technical field.


Minimum Requirements (Requirements that are essential for performing the job):

  • Demonstrated experience, or equivalent certifications/training, supporting data networking technologies in an enterprise environment, including:
  • LAN switching and routing in a Cisco enterprise network environment
  • WLAN fundamentals and support of Cisco solutions
  • Server fundamentals


Desired Qualifications:

  • Cisco CCNA certification, or greater
  • Server hardware repair expertise
  • Project Management experience / certification


Experience with these additional technologies may be a plus:

  • Palo Alto / Firewall support
  • Advance IP routing experience, including OSPF and BGP protocol solution design proficiency
  • Data center network support including Arista platform
  • Internet routing and security
  • Network security controls and related disciplines
  • Scripting or Programming in a Network environment (Ansible etc)
  • Netbrain support.


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