Customer Service Account Specialist
1 month ago
Job Title: Customer Account Specialist
Reports to: Customer Service Manager FLSA Status: Hourly Shift: Days Department: Customer Service Prepared by: Human Resources Approved By: Customer Service Manager Date: 9/7/18 Qualifications:- 5+ years of related work experience in customer service for a manufacturer
- Excellent oral/written communication skills, ability to multi-task and prioritize workload
- Strong PC skills
- Provide exceptional service to the customer through timely and accurate communication
- Proactively communicate the status of all open orders to the customer
- Develop the daily load plan, schedule and track all loads for customer
- Facilitate problem resolution for any order not meeting customer needs
- Manage customer orders from time of receipt to delivery
- Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
- Setup and maintain customer information in the ERP software system
- Work closely with sales to understand and execute the customer plan
- Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
- Learn to utilize multiple customer systems as required
- Create/Maintain customer order forms
- Required to work closely with accounts receivable
- Microsoft Excel and Outlook proficient
- Strong attention to detail with excellent follow-up
- Experience with Oracle JD Edwards is beneficial
- Will perform other related work as required.
- In the absence of this employee, the direct manager or appointee will cover responsibilities.
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