Customer Service Manager

2 weeks ago


West Sayville, United States Nesco Resource Full time

Our client is seeking an exceptional individual to join their team, one who embodies stellar listening, communication, and phone etiquette. The ideal candidate thrives in problem-solving, and conflict resolution, and excels in analyzing information while fostering strong relationships. If you possess the drive and determination to deliver unparalleled service, from quotation to order fulfillment and beyond, you might be the perfect fit

Responsibilities of the Customer Service Manager:

As a hands-on manager, you'll be actively engaged in daily operations

Accurately processing sales orders promptly, ensuring all necessary details are correct

Resolving customer issues, including shipping discrepancies and invoicing requests

Proactively upselling customers on new equipment purchases

Monitoring and ensuring prompt shipment of aged orders

Coaching, mentoring, and developing the Customer Relations Support (CRS) team of four

Qualifications of the Customer Service Manager:

Prior experience in a similar role within the manufacturing industry

Proficiency in MS Office tools, including email and Excel, is desired

Familiarity with CRM tools like Salesforce and Made 2 Manage

Exceptional communication skills across various mediums

If you're ready to join a dynamic team and contribute to delivering exceptional service, we want to hear from you



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