Customer Service

4 weeks ago


West Palm Beach, United States VRC Companies Full time
Job DescriptionJob DescriptionDescription:

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

Requirements:

Essential Functions:

  • Train, explain tasks, and assist in the solution of customer problems.
  • Answer incoming phone calls, faxes, emails and respond to customer requests.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Enter new box information for all accounts.
  • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
  • Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
  • At the end of each month, responsible for storing the previous month’s files in VRC boxes.
  • Work on special projects as required by the Customer Service Manager or General Manager.

Requirements

Competencies:

  • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
  • Must have some computer knowledge.
  • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
  • Ability to work with external customers, potential customers, vendors, and suppliers.
  • Able to retain knowledge of services lines, prices, and delivery times.
  • Ability to multi-task, prioritize and manage time effectively.
  • Flexible, spontaneous, and able to deal with the unexpected.


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