Client Success Associate

1 month ago

Springfield, United States Titanium Legal Full time

About Us: Titanium Legal Services is a tech-advanced legal services company providing comprehensive legal support across all 50 states. We are committed to delivering exceptional service and innovative solutions to our clients.

Position Overview: We are seeking a highly detail-oriented and dedicated Client Success Associate to assist client with their request and needs. The ideal candidate will be proactive, able to handle high-pressure situations, and committed to going the extra mile for both clients and team members.

Key Responsibilities:

  • Manage and oversee daily client communications, ensuring timely and accurate responses.
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Handle client inquiries and issues with professionalism and efficiency.
  • Collaborate with internal teams to ensure client satisfaction and seamless service delivery.
  • Monitor client accounts and provide regular updates and reports.
  • Identify opportunities for process improvements and implement best practices.

Qualifications:

  • High School Diploma or GED required
  • Good computer skills in MS Office, Google Suite, Adobe, Nitro PDF and online web browsers.
  • Experience in a client-facing role is preferred.
  • Exceptional attention to detail and organizational skills.
  • Must be able to multi-task and work independently.
  • Strong communication and interpersonal abilities.
  • Proactive problem-solving skills and a client-focused mindset.
  • A team player who is willing to go the extra mile for our clients.
  • Proficiency in using technology and client management systems.
  • Previous legal experience is preferred but not required.

Benefits:

  • Competitive compensation package.
  • Comprehensive insurance benefits.
  • Paid time-off and volunteer/community outreach programs.
  • Wellness initiatives and a business casual environment.


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