Client Support, Customer Service
5 days ago
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Client Support, Customer Service
Location: Baltimore, MD 21230
Duration: 12 Months Contract (Possible Extension)
Pay Range is $20 to $21.33/hr. on W2
Job Description:
Hybrid: 3 days per week on site AFTER TRAINING ON SITE ***
BACHELOR'S REQUIRED
Primary Responsibilities:
- Daily communication with clients to agree upcoming cash flows
- Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution
- Reconciliation and analysis of aged breaks
- Client and Business Unit relationship management
- Responding to client queries relating to position breaks, corporate action bookings and reporting
- Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication
- Acting as a process owner and being accountable for all outstanding items
Skills Required (essential):
- Strong analytical, organizational, and verbal and written communication skills
- Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment
- Proactive and self-motivated- Intermediate Microsoft Excel and Word skills
Skills Desired:
- Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
- Strong problem solving skills and continued follow up are a necessity.
- The candidate should possess a good appreciation of risk- both operationally and franchise.
- In addition, the role requires extensive client interaction both internally and externally so the ability to maintain and build excellent client relationships is a priority.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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