Client Support, Customer Service

4 weeks ago

Baltimore, United States ASK Consulting Full time

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: Client Support, Customer Service

Location: Baltimore, MD 21230

Duration: 12 Months Contract (Possible Extension)

Pay Range is $20 to $21.33/hr. on W2


Job Description:

Hybrid: 3 days per week on site AFTER TRAINING ON SITE ***

BACHELOR'S REQUIRED


Primary Responsibilities:

  • Daily communication with clients to agree upcoming cash flows
  • Investigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolution
  • Reconciliation and analysis of aged breaks
  • Client and Business Unit relationship management
  • Responding to client queries relating to position breaks, corporate action bookings and reporting
  • Collaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communication
  • Acting as a process owner and being accountable for all outstanding items


Skills Required (essential):

  • Strong analytical, organizational, and verbal and written communication skills
  • Proven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environment
  • Proactive and self-motivated- Intermediate Microsoft Excel and Word skills


Skills Desired:

  • Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.
  • Strong problem solving skills and continued follow up are a necessity.
  • The candidate should possess a good appreciation of risk- both operationally and franchise.
  • In addition, the role requires extensive client interaction both internally and externally so the ability to maintain and build excellent client relationships is a priority.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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