Client Service Representative

4 days ago

Baltimore, United States Health Care Full time

Overview

The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through every stage of their visit at Health Care for the Homeless. This role reports directly to a manager within Practice Operations.

Key Role Responsibilities

  • Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols
  • Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS and updating insurance databases. .
  • Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens.
  • Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment.
  • Supports other members of the clinic team to ensure smooth client workflow and excellent customer service.
  • Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely.
  • Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies.
  • Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner.
  • Performs other duties within the scope of client service representative as assigned


Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
  • Models and reinforces the Health Care for the Homeless "core values" of dignity, authenticity, hope, justice, passion and balance
  • Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
  • Protects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
  • Performs other duties on an as-needed basis
Knowledge, Experience and Skills

Formal Education and Training
  • High School Diploma or GED required
Experience
  • One year of experience in Customer Service required
  • Experience working with people who are experiencing homelessness or from low-income backgrounds
  • Experience working with computers and databases, preferably medical or insurance systems
  • Bilingual (Spanish) highly preferred


Skills
  • Excellent customer service, with ability to clearly communicate verbally and in writing
  • Must be able to maintain confidentiality in all circumstances
  • Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor
  • Security or de-escalation training preferred
  • High level of motivation, initiative and responsibility
  • Able to work with interdisciplinary teams
  • Able to cope with interruptions, be flexible and be a team player

Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.

Monday - Friday
8:00 am - 4:30 pm

  • Client Support Representative

    6 months ago

    Baltimore, United States Serene Marketing Inc. Full time

    Serene Marketing Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Client Support Representative, you will play a crucial role in building and maintaining strong...

  • Merchant Services Representative

    7 days ago

    Baltimore, Maryland, United States Heartland Full time

    Job OverviewWe are seeking a highly skilled Merchant Services Representative to join our team at Heartland, a Global Payments Company. As a key member of our sales team, you will be responsible for selling merchant services offerings to businesses.Key Responsibilities:Identify and pursue revenue opportunities within assigned territories through face-to-face...

  • Client Service Associate

    5 months ago

    Baltimore, United States Stifel Full time

    Summary The Client Service Associate will provide administrative, operational and analytical support to one or more 1919 Portfolio Managers, Investment Associates and Client Advisors and will be responsible for day-to-day administrative management of individual client, institutional and trust portfolios. High touch client service is a hallmark of 1919;...

  • Client Services Coordinator

    2 months ago

    Baltimore, United States Chesapeake Search Partners Full time

    ****5 days/week in office, in Baltimore City CSPs Real Estate & Financial Services practice has partnered with an independent financial services firm seeking a dynamic team member. The Client Services Coordinator will support advisors in delivering exceptional client service. This role is instrumental in ensuring clients' financial needs are met promptly...

  • Client Services Coordinator

    2 months ago

    Baltimore, United States Chesapeake Search Partners Full time

    ****5 days/week in office, in Baltimore City CSP’s Real Estate & Financial Services practice has partnered with an independent financial services firm seeking a dynamic team member. The Client Services Coordinator will support advisors in delivering exceptional client service. This role is instrumental in ensuring clients financial needs are met promptly...

  • Client Services Coordinator

    1 month ago

    baltimore, United States Chesapeake Search Partners Full time

    ****5 days/week in office, in Baltimore CityCSP’s Real Estate & Financial Services practice has partnered with an independent financial services firm seeking a dynamic team member. The Client Services Coordinator will support advisors in delivering exceptional client service. This role is instrumental in ensuring clients' financial needs are met promptly...

  • Client Services Coordinator

    5 months ago

    Baltimore, United States Chesapeake Search Partners Full time

    ****5 days/week in office, in Baltimore CityCSP’s Real Estate & Financial Services practice has partnered with an independent financial services firm seeking a dynamic team member. The Client Services Coordinator will support advisors in delivering exceptional client service. This role is instrumental in ensuring clients' financial needs are met promptly...

  • Client Services Coordinator

    2 months ago

    Baltimore, United States Chesapeake Search Partners Full time

    ****5 days/week in office, in Baltimore CityCSP’s Real Estate & Financial Services practice has partnered with an independent financial services firm seeking a dynamic team member. The Client Services Coordinator will support advisors in delivering exceptional client service. This role is instrumental in ensuring clients' financial needs are met promptly...

  • Customer Service Representative

    3 weeks ago

    Baltimore, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Remote: Baltimore, Maryland, US Salary: $17.00 Per Hour Job Code: 355655 End Date: 2024-12-07 Days Left: 28 days, 2 hours left Apply Job Details: Industry: Publishing and Information ServicesTitle: Customer Service Representative ILocation: Fully RemoteDuration: 12...

  • Client Care Coordinator

    1 month ago

    Baltimore, United States Always Best Care Senior Service Full time

    Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 25,000 seniors across the country. We hire employees who...

  • Client Care Coordinator

    1 month ago

    Baltimore, United States Always Best Care Senior Service Full time

    Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 25,000 seniors across the country. We hire employees who...

  • Client Services Associate

    4 weeks ago

    Baltimore, United States Sacred Heart University Full time

    The Client Services Associate assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Client Services Associate

    1 month ago

    Baltimore, United States eTeam Full time

    Job Role -Client Service Associate Location - Baltimore, MD -Hybrid Duration -12 months Primary Responsibilities: -Communication with brokers, internal and external clients. -Provide clearing services to selected clients. -Process trade files and ensure all margin calls are issued by EOD. -Ensure successful and timely margining process for all Derivatives...

  • Client Services Associate

    1 month ago

    Baltimore, United States eTeam Full time

    Job Role -Client Service Associate Location - Baltimore, MD -Hybrid Duration -12 months Primary Responsibilities:-Communication with brokers, internal and external clients.-Provide clearing services to selected clients.-Process trade files and ensure all margin calls are issued by EOD.-Ensure successful and timely margining process for all Derivatives...

  • Customer Service Representative

    2 months ago

    Baltimore, United States RelaDyne Full time

    Customer Service Representative About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our Baltimore, MD location is currently looking for a motivated Customer Service Representative with a strong work ethic. Pay: $21 - $24 per hour Benefits - Customer Service...

  • Client Support, Customer Service

    4 weeks ago

    Baltimore, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Client Support, Customer ServiceLocation: Baltimore, MD 21230Duration: 12 Months Contract (Possible Extension)Pay Range is $20 to $21.33/hr. on W2Job Description: Hybrid: 3 days per week...

  • Client Support, Customer Service

    3 weeks ago

    baltimore, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Client Support, Customer ServiceLocation: Baltimore, MD 21230Duration: 12 Months Contract (Possible Extension)Pay Range is $20 to $21.33/hr. on W2Job Description: Hybrid: 3 days per week...

  • Client Support, Customer Service

    4 weeks ago

    Baltimore, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Client Support, Customer ServiceLocation: Baltimore, MD 21230Duration: 12 Months Contract (Possible Extension)Pay Range is $20 to $21.33/hr. on W2Job Description: Hybrid: 3 days per week...

  • Client Support, Customer Service

    4 weeks ago

    baltimore, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Client Support, Customer ServiceLocation: Baltimore, MD 21230Duration: 12 Months Contract (Possible Extension)Pay Range is $20 to $21.33/hr. on W2Job Description: Hybrid: 3 days per week...

  • Customer Service Representative

    2 weeks ago

    Baltimore, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in the Credit Union industry in BALTIMORE, Maryland. As a Customer Service Representative, you will be responsible for managing customer applications, maintaining accurate customer records, and addressing customer inquiries. Additionally, you will oversee customer...