Logistics Specialist
2 weeks ago
Summary
The Logistics Specialist (LS) is responsible for reviewing received inquiries and developing & executing transportation concepts for those inquires deemed vetted/qualified as meeting ATS International service capabilities.
Under the direction of the Manager Logistics Operations & Sales, the LS provides customer and sales support functions as assigned to ensure set Revenue, Margin dollars, and Margin percent goal attainment.
Education and Experience
- Customer service or sales experience usually, gained through 5+ years of training and/or experience in a related field.
- 2+ years of experience within the transportation trade.
- General knowledge of geography and basic map-reading.
- Ability to identify new business and further develop existing customers.
- Self-motivated, able to multi-task, and work with limited supervision.
- Results-oriented with strong interpersonal, persuasive, organizational, and time management skills.
- Detail-oriented, highly-organized team player with strong written and verbal communication, decision-making, problem-solving, negotiations, and customer service skills.
- Professional communication skills (written, listening and verbal).
Duties and Responsibilities
- Utilize effective customer service strategies to meet or exceed established load, revenue, margin and productivity goals for assigned region and customers.
- Respond timely to received inquiries, RFPs, Bid Solicitations, and transactional service requests.
- Assemble and communicate customer scope of work requirements within LME system for pricing/planning purposes.
- Oversee pricing & operational efforts for all vetted & qualified inquiries / requests.
- Present quotes/indications in a timely and professional manner; solicit and communicate feedback.
- Administer assigned account base in a professional and efficient manner.
- Ensure all booking and load requests are entered timely and accurately into LME operating system by following company standard procedures to ensure all loads are being delivered on time.
- as a liaison between customers and the entire ATS organization by responding to customer inquiries in a timely and professional manner to ensure customer and company needs are met.
- difficult customer situations skillfully, responding to customer needs for service and assistance, and meeting or exceeding commitments.
- with credit collection activities as needed.
- positive communication within and between all departments of the company.
- Submit all sales productivity reports as assigned in a timely and comprehensive manner.
- Communicate with assigned client list on a daily, weekly, monthly basis.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Constantly in a stationary sitting position and occasionally will move around.
- Operate a keyboard and mouse and constantly utilizes a computer monitor(s).
- Constantly conversing with internal and external customers in person or via a phone system.
Supervisory Responsibility
None
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