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Application Support Analyst
4 months ago
No C2C or 3rd Party Vendor
Application Support Analyst (Onsite)
We have an immediate need for a contract-to-hire Application Support Analyst to join our client, a successful international logistics and transportation company. The Application Support Analyst serves as the technical leader of the application support team, supporting internal customers for all services and support-related questions of the organization's business applications.
Location: St. Cloud, MN (Onsite)
This job expects to pay about $34 - 41 per hour plus benefits.
What You Will Do:
- Provide technical expertise to a team of Application Support Specialists, assisting with the technical development of the team, maturing standards and processes, and escalating support issues when needed.
- Analyze, test, and troubleshoot application-related issues and implement new software and product releases.
- Perform initial triage on all new application issues.
- Interface with other IT teams and 3rd party vendors for technical support and fixes.
- Develop and maintain standard operating procedures (SOP's) for common technical issues and monitors to ensure compliance and consistency with the SOP's.
- Prioritize support functions to minimize customer impact.
- Consult on automating processes as well as creating documentation and instructions.
- Maintain IT department technical documentation and support ticket system.
- Research and resolve inquiries in a professional, timely, and accurate manner.
- Identify faults, and issues and recommend appropriate paths to resolution as appropriate.
- Write, edit, and proofread technical documentation, user manuals, and training manuals.
What Gets You The Job:
- 2 or 4-year degree in information technology, computer science, software development, or related field or equivalent combination of education and experience.
- 2+ years of application support and troubleshooting experience.
- 2+ years of technical expertise in support in IT.
- 2+ years of experience in process improvement, and process automation (or similar experience).
- Must have experience with process improvement and process automation tools.
- Must be detail-oriented and analytical with the ability to apply data.
- Proficient in responding to internal and external customer situations, responding to customer needs as required.
- Think creatively and provide creative contributions to projects.
- Proficient in Microsoft Office (Word, Excel, and Outlook) required.
- Willing and able to travel infrequently, including overnight travel.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
