Salon Success Manager

3 weeks ago

St Petersburg, United States Simply Organic Beauty Full time

DEPARTMENT: SALES/ACCOUNT MANAGEMENT

HOURS: M-F | 9:00AM - 6:00PM (NOT A REMOTE POSITION)


ROLE & RESPONSIBILITIES

As a Simply Organic Beauty Salon Success Manager, you’ll embolden and enable entrepreneurs and artists (hairdressers and salon owners) to achieve their full potential with clean beauty products and game-changing salon business support — all while promoting the health of the planet, people and animals. At your core, you’re a relationship-builder, day maker, an advocate for the underdog, collaborative team player, and all-around strategic-thinker and problem solver. You understand that our business is our clients’ business and are fully committed to always providing best-in-class customer service, as well business support and strategies that accomplish both client and company business goals.



RESPONSIBILITIES


  • Responsible for delivering exceptional client service on a day-to-day basis
  • Be the primary point of contact and build long-term relationships with clients
  • Help clients through email, phone, SMS, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with clients and all stakeholders
  • Ensure client orders are placed accurately and in a timely manner
  • Perform customer “health checks”including monitoring Health Score metrics and responding appropriately to low use, adoption, or other risk factors.
  • Enhance and grow the value of our Accounts with strategic opportunities to accomplish client business goals, as well as the company’s
  • Cross-sell and upsell products and services thoughtfully, effectively and with the utmost integrity
  • Ensure the timely and successful delivery of our solutions according to company and customer needs and objectives
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Monitor and analyze customer's usage of our product
  • Responsible for working with the New Sales Team and Sales Manager to onboard and integrate new clients and developing existing client relationships
  • Maintain and keep accurate records of client interactions, growth opportunities and potential challenges/areas of improvement
  • Collaborate with Customer Success (CX) Team to resolve Customer reported issues
  • Promptly respond to any customer inquiries and requests
  • Collaborate with Sales Manager to be the “voice of the client” and communicate client needs, potential areas of improvement and real-time feedback on how policies, procedures, platforms and programs are affecting the client experience and the department
  • Track and record client complaints regarding potential product issues and defects for Education & Technical Support Team to review and troubleshoot
  • Liaise between the client and internal teams


QUALIFICATIONS

  • Excellent organizational skills including the ability to prioritize and multi-task activities across many clients at once
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
  • Great Listener who has the ability to never overlook even the smallest details 
  • Self-starter with a proven track record of driving customer success and aligning complex customer solutions with business goals and objectives
  • Detail-oriented and organized with little tolerance for errors
  • Team player who effectively supports and collaborates with others
  • Experience with CRM software technologies, preferred.
  • Account Management / Customer Service/ Sales experience required; 2+ years. 
  • Professional Beauty Industry experience, a plus.


OUR BENEFITS


  • Health, Vision and Dental Insurance included.
  • Company-wide bonus structure and incentives
  • 401k retirement plan
  • Complimentary luxury beauty product allowance per month
  • Complimentary on-site coffee and snacks
  • Mandatory Birthdays Off


OUR CORE VALUES


INTEGRITY - We believe in radical transparency and ethics in all levels of business, prioritizing doing the right thing over personal gain. Be accountable and follow through with your word, even if no one is around to see it.


KINDNESS - We aim to create a well-world teeming with kindness, inclusion and strength. Be kind — to yourself, your team, our customers and to the planet and all its inhabitants.


COURAGE – Be bold. Get comfortable with taking calculated risks, challenging the status quo, and advocating for what is just, even in the face of opposition.


GROWTH – We prioritize continuous growth and improvement for our people, our business, customers and stakeholders. We believe once you know better, you must do better, and you must always seek to learn and evolve. This is what we call a thriver mentality.


INTELLIGENCE - Be smart and adaptive. Look for creative, innovative solutions to small and big challenges. Stay inspired and informed by historical and current trends that help shape and design our future. Be emotionally intelligent.


EXCELLENCE - Excellence is not a skill, it’s an attitude and commitment to bring your best efforts and self to every aspect of life. The pursuit of excellence is what drives us to transform the ordinary into extraordinary in every task, project and interaction.



Simply Organic Beauty is an Equal Opportunity Employer

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