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System Engineer

2 months ago

Irvine, United States Jobot Full time
System Engineer opportunity with global Access Control Solutions leader

This Jobot Job is hosted by: Melody Romeo
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $37 - $43 per hour

A bit about us:

Our client is a global leader in access control solutions. Their solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world.

Why join us?

Our client is looking for a System Engineer to join the Support Center team. You will be analyzing and resolving issues to the customer’s satisfaction, providing technical trainings, and supporting incidents and installations on-site for their customers. They strongly encourage face to face interaction with other engineers and there will be an opportunity to travel domestically to share ideas and to work with various teams across the US

Job Details

Job Responsibilities:
Act as first point of contact regarding incident and problem management (hardware & software) for our customers, our Field service technician, engineers, dealers and integration partners
Conduct independent system analysis and deliver input to improve our systems
Problem identification in order to avoid incidents on SKIDATA and integrated Third Party products
Issue reproduction in order to achieve high quality of change requests towards our quality assurance (3rd level)
Handling of incidents and resolving issues to the customer’s satisfaction
Support incidents and installations on-site upon demand
Ensure a high level of support through all available tools
Create and provide technical documentations, training documents, and technical trainings
Enforce knowledge transfer to colleagues, subsidiaries and partners wherever possible and necessary
Continuous and independent improving of knowledge and experience
Partner with other teams and team members on technical matters
Participate in On-Call, After Hours Support program

Education:
Minimum B.S. degree or an equivalent technical degree (hardware and/or software)
Ideally several years of work experience

Functional competence:
Knowledge of IT and software architectures (Client/Server, Cloud Systems)
Profound knowledge of operation systems (Windows Server, Linux)
Profound knowledge and experience with databases (MS SQL, Oracle) and SQL queries
Profound knowledge and experience with Cloud- and Webservices
Profound knowledge and experience in configuring and troubleshooting computer networks and firewalls

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.