Escrow Insurance Specialist

4 weeks ago

Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a detail-oriented and proactive Insurance Specialist to join our team

If you are passionate about delivering top-notch customer service and have Escrow and Insurance experience, we want to hear from you

 

Job Title: Escrow Insurance Specialist

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA 

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

Possible Temp to Hire

Job ID: 146774

Job Description: The Insurance Specialist is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines. Must have a strong understanding of Escrow especially PMI              

Responsibilities include:

  • Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
  • Answer incoming phone calls and make outbound calls
  • Board insurance records at time of boarding and verify payment
  • Maintain good working relationships with insurance vendors
  • Pay insurance bills at policy renewal and update system as changes to the policy occur
  • Obtain and pay lender placed insurance as necessary
  • Research and deposit insurance refunds and update account
  • Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage
  • Issue letters to agents/insurance companies and customers regarding insurance coverage
  • Order reports and monitor EDI bill files and issue mass payments
  • Reconcile and audit accounts as necessary
  • Escalate to management any deficiencies, problems or concerns that might be a potential risk
  • Other duties as assigned

Job Requirements

• 1+ years of experience in residential mortgage insurance and escrow

• High degree of accuracy with rigorous attention to detail

• Excellent customer service skills

• Typing 35 WPM and 10 key

• Ability to work in a fast paced changing environment

• Excellent written and verbal communication skills

• Proficient computer skills, including Word and Excel

• Ability to multitask

• Strong analytical and organizational skills

• Must be able to work effectively and efficiently under pressure

Application Process Includes:

  • Background check
  • Soft credit check

 

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