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Mortgage Insurance Specialist

2 months ago

Fort Worth, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a detail-oriented and proactive Insurance Specialist to join our team

If you are passionate about delivering top-notch customer service and have Escrow and Insurance experience, we want to hear from you

Job Title: Mortgage Insurance Specialist

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA 

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

Possible Temp to Hire

Job ID: 146774

Job Description: The Insurance Specialist is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines. Must have a strong understanding of Escrow especially PMI              

Responsibilities include:

  • Ensure strict adherence to industry standards, guidelines, and company policies while processing Private Mortgage Insurance (PMI) cancellation requests

  • Maintain detailed records and follow up as necessary to resolve any discrepancies in PMI payments.

  • Input and verify critical payment information with meticulous attention to detail

  • Monitor and mentor new PMI agents, providing constructive feedback and career training to help them grow

  • Handle escalated issues with a calm and professional demeanor, determining the appropriate steps to resolve them effectively.

  • Document large quantities of client data in our software systems, maintaining confidentiality at all times

  • Provide outstanding customer service over the phone, addressing questions, concerns, and ensuring all mortgage regulations are followed

  • Multi-task efficiently, offering clear and concise information while navigating multiple computer applications to update customer accounts.

  • Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research

  • Answer incoming phone calls and make outbound calls

  • Board insurance records at time of boarding and verify payment

  • Maintain good working relationships with insurance vendors

  • Pay insurance bills at policy renewal and update system as changes to the policy occur

  • Obtain and pay lender placed insurance as necessary

  • Research and deposit insurance refunds and update account

  • Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage

  • Issue letters to agents/insurance companies and customers regarding insurance coverage

  • Order reports and monitor EDI bill files and issue mass payments

  • Reconcile and audit accounts as necessary

  • Escalate to management any deficiencies, problems or concerns that might be a potential risk

Qualifications:

  • Proven experience in mortgage servicing or a related field.

  • Strong knowledge of PMI regulations and mortgage industry standards.

  • Exceptional attention to detail and accuracy in data entry.

  • Excellent communication skills, both written and verbal.

  • Ability to handle escalated issues with professionalism and calmness.

  • Proficiency in navigating multiple computer systems and applications.

  • A team player with a customer-first attitude.

Application Process Includes:

  • Background check

  • Soft credit check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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