Customer Service III
1 month ago
Duration: 6 Months Contract
Employment Type: W -2
Job Description:
· We are looking for an individual who will call on 3rd parties to ensure that changes being made to Vendor / Customer records are valid and legitimate requests and not fraudulent attempts.
· This involves conducting research using the internet and internal systems and placing calls to 3rd parties to get verbal confirmations in order to vet the requests.
· The candidate should be well versed in Excel and have the ability to learn to use computer systems.
· The candidate must be articulate and have strong written and verbal communication skills as there will be significant interaction with internal and external parties.
· While the position is for a 40-hour work week, the candidate is expected to be at the office at least 3 days per week, to align with the days that other team members are present in the office. The other 2 days may be worked from home.
Requirements:
· Bachelor’s degree preferred along with 5+ years’ experience
· Degree not required, but articulate, strong communication skills, written and verbal, a must. Basic Excel, Outlook.
Top 3-5 skills, experience or education required:
1. strong verbal and written communication skills. Confidence when speaking – not hesitant to make calls
2. ability to follow directions / scripts
3. ability to work independently - proper training will be provided
4. computer savvy – primarily Excel and Outlook
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