Customer Service III

1 month ago


North Chicago, United States US Tech Solutions, Inc. Full time

Duration: 6 Months Contract

Employment Type: W -2

Job Description:

· We are looking for an individual who will call on 3rd parties to ensure that changes being made to Vendor / Customer records are valid and legitimate requests and not fraudulent attempts.

· This involves conducting research using the internet and internal systems and placing calls to 3rd parties to get verbal confirmations in order to vet the requests.

· The candidate should be well versed in Excel and have the ability to learn to use computer systems.

· The candidate must be articulate and have strong written and verbal communication skills as there will be significant interaction with internal and external parties.

· While the position is for a 40-hour work week, the candidate is expected to be at the office at least 3 days per week, to align with the days that other team members are present in the office. The other 2 days may be worked from home.

Requirements:

· Bachelor’s degree preferred along with 5+ years’ experience

· Degree not required, but articulate, strong communication skills, written and verbal, a must. Basic Excel, Outlook.

Top 3-5 skills, experience or education required:

1. strong verbal and written communication skills. Confidence when speaking – not hesitant to make calls

2. ability to follow directions / scripts

3. ability to work independently - proper training will be provided

4. computer savvy – primarily Excel and Outlook


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