Customer Service III
4 weeks ago
Job Title: Customer Service III
Contract Duration: 6 months W2 contract - Potential extensions based on performance and business needs
Pay Range: $18-$20/hr
Work Location: North Chicago, IL Hybrid (3 days in office, 2 days remote) – will need to coordinate with current dept to ensure coverage
Job Description:
- Call on 3rd parties to ensure that changes being made to Vendor / Customer records are valid and legitimate requests and not fraudulent attempts
- Conducting research using the internet and internal systems and placing calls to 3rd parties to get verbal confirmations in order to vet the requests.
- Significant interaction with internal and external parties.
Requirements:
- Bachelors Degree preferred (Degree not required, but articulate, strong communication skills, written and verbal, a must)
- Basic Excel, Outlook
- Strong verbal and written communication skills. Confidence when speaking – not hesitant to make calls
- Ability to follow directions / scripts
- Ability to work independently - proper training will be provided
- Computer savvy – primarily Excel and Outlook
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