Sales Operations Specialist

2 weeks ago


Miami, United States Russell Tobin Full time

Russell Tobin & Associates is currently seeking a Merchant Onboarding Specialist to work for one of our top global tech clients in Miami, FL

Pay: $35-$40/hr. depending on experience

Location: Miami, FL

Schedule: M-F 8a-5p

What You’ll Do:

Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:

  • Account set up and verifying account information such as credentials, bank details, contact information
  • Assist in menu edits and enhancements
  • Upload photography
  • Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders
  • Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
  • Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation on a daily basis
  • Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

About You:

  • Customer service background preferred, but not required
  • Pleasant and personable manner -- people like working with you
  • Experience with learning and solving technical problems
  • Excellent written and verbal communication skills
  • Proficiency with G-Suite and the ability to learn new software systems
  • Must be extremely detail-oriented with superior organizational skills
  • Ability to prioritize and juggle multiple activities at once
  • Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
  • Self-driven with the ability to problem solve, and desire to learn new things

Basic Qualifications:

  • At least 1 year of experience in sales, operations, account management, or similar functions
  • BILINGUAL English/Spanish
  • Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
  • Outstanding work ethic and attention to detail
  • Bachelor’s Degree or equivalent
  • Experience with Salesforce and G-suite


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