Sales Operations Specialist
2 weeks ago
Russell Tobin & Associates is currently seeking a Merchant Onboarding Specialist to work for one of our top global tech clients in Miami, FL
Pay: $35-$40/hr. depending on experience
Location: Miami, FL
Schedule: M-F 8a-5p
What You’ll Do:
Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:
- Account set up and verifying account information such as credentials, bank details, contact information
- Assist in menu edits and enhancements
- Upload photography
- Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders
- Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
- Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation on a daily basis
- Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback
About You:
- Customer service background preferred, but not required
- Pleasant and personable manner -- people like working with you
- Experience with learning and solving technical problems
- Excellent written and verbal communication skills
- Proficiency with G-Suite and the ability to learn new software systems
- Must be extremely detail-oriented with superior organizational skills
- Ability to prioritize and juggle multiple activities at once
- Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
- Self-driven with the ability to problem solve, and desire to learn new things
Basic Qualifications:
- At least 1 year of experience in sales, operations, account management, or similar functions
- BILINGUAL English/Spanish
- Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
- Outstanding work ethic and attention to detail
- Bachelor’s Degree or equivalent
- Experience with Salesforce and G-suite
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