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Administrative Generalist I

3 months ago

Broadview Heights, United States Globe Life Inc. Full time


Administrative Generalist I

Primary Duties & Responsibilities

This Administrative Generalist is responsible with supporting all areas of operations with various functions and managing daily workflow.  This Representative is responsible for engaging with each department and customers on behalf of the company in a positive and professional manner.  Their role is to have the ability and skill set to handle tasks in many areas of the office and with high attention to detail and accuracy. 

Key Responsibilities: 

  • Responsible for distribution and mailing of all outgoing letters generated from each claim specialist; includes reviewing each letter for accuracy and proper claim form.
  • Returned mail research, follow up and reporting.  
  • The Representative is courteous, helpful, and professional when calling policyholders and agents.
  • Processes policyholder requests in SOAR with high accuracy.
  • In constant communication with each area concerning incoming/outgoing documents and faxes.
  • Assists with the void and reissuance process for returned and outstanding checks. 
  • Assist Billing department with opening and preparing incoming mail for direct and group payments.
  • Watches for trends, issues, or potential fraud along with assisting with agent investigation.
  • Assist with various office functions.



Required Skills

  • A high level of integrity, confidentiality, flexibility, and support of management is always expected.
  • Strong analytical skills and high attention to detail.
  • Individual must be a team player and be able to work independently.
  • Positive and helpful attitude.
  • Excellent verbal communication skills.
  • Excellent organization and time management skills.
  • Ability to handle multiple tasks with deadlines.
  • Ability to independently identify, research and resolve issues.
  • Must be able to handle a fast-paced environment and still maintain a high level of accuracy.
  • Proficient in Word, Outlook, and Excel. 



Required Knowledge & Experience

  • High School Diploma or equivalent.
  • One to two years customer service experience required.