Customer Service Engineer
4 weeks ago
Our Client, A Innovative Health Care Company dedicated to providing versatile medical solutions, is seeking a Customer Service Engineer to join their team in Boston MA
ONSITE IN BOSTON MA 5x A WEEK (Monday-Friday 7am-4:30pm)
This is a 3 Month W2 Contract to Hire position
You will represent the face of the client and help their customers enhance productivity of their laboratory processes by delivering effective customer support.
Responsibilities:
- Provide troubleshooting, repair, and qualification services for customers including warranty services
- Enhance product quality by proactively reporting improvement opportunities
- Install, maintain, validate, and repair Waters Mass Spec, Waters UPLC , and Agilent HPLC instrumentation within customer dept
- Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory
- Proactively develop technical and soft skills to maintain and enhance value
Requirements:
- Bachelor's Degree in Biology, Chemistry, Electronics, Mathematics, or Engineering preferred
- 5+ years of direct experience with repair of laboratory equipment
- Experience with Waters LCMS or Agilent LCMS
- Mass Spectrometry Experience
- ServiceMax Experience
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