Field Services Engineer

2 weeks ago

Boston, United States LabLogic Systems Full time

The Role

We are looking for an additional field service engineer based in or near the Boston area to join our service team, providing field service, technical support, software support and operator training to our customers. The candidate will be responsible for providing installation, basic operator training, field service, validation, and technical support to our customers. The position would suit someone with proven FSE experience, or someone looking to move from laboratory work to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines. This position will be based out of hired candidate's home-based office and will require heavy travel.


Responsibilities

  • installation and basic operator training of instruments and software
  • maintenance, upgrades, and repair of our systems
  • validation services (IQ/OQ) of hardware and software
  • analyze, diagnose, and repair products at customer's location
  • pre- and post-sales support
  • closely with service director to coordinate schedule and prioritize service needs
  • as needed and as time allows with product demonstrations
  • service reports and enter work performed in service database in a timely manner
  • company equipment and property in order


The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.


Requirements

  • related degree with knowledge of laboratory instrumentation and software
  • - 5 years professional field engineer experience or laboratory background, preferably in the pharmaceutical or nuclear medicine industry
  • and knowledge of liquid chromatography (HPLC) or liquid scintillation counting
  • to travel extensively
  • overseas travel may be required
  • be highly motivated and have strong problem-solving ability
  • verbal and written communications skills
  • be able to work independently
  • and software experience and proficiency is a must


Benefits

The annual compensation package is tailored to your skills and experience along with outstanding benefits such as an auto allowance, 401(k) with match, comprehensive medical, dental, and vision insurance, and a generous allotment of 19 days of paid vacation, in addition to company holidays.


To apply

If you think you are the right person for this post, please apply by completing the application form on LinkedIn or on our website and submitting your resume along with a cover letter explaining why you want to work for LabLogic and how you’re the ideal candidate for this role.

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