Field Services Engineer
2 weeks ago
The Role
We are looking for an additional field service engineer based in or near the Boston area to join our service team, providing field service, technical support, software support and operator training to our customers. The candidate will be responsible for providing installation, basic operator training, field service, validation, and technical support to our customers. The position would suit someone with proven FSE experience, or someone looking to move from laboratory work to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines. This position will be based out of hired candidate's home-based office and will require heavy travel.
Responsibilities
installation and basic operator training of instruments and software
maintenance, upgrades, and repair of our systems
validation services (IQ/OQ) of hardware and software
analyze, diagnose, and repair products at customer's location
pre- and post-sales support
closely with service director to coordinate schedule and prioritize service needs
as needed and as time allows with product demonstrations
service reports and enter work performed in service database in a timely manner
company equipment and property in order
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
related degree with knowledge of laboratory instrumentation and software
- 5 years professional field engineer experience or laboratory background, preferably in the pharmaceutical or nuclear medicine industry
and knowledge of liquid chromatography (HPLC) or liquid scintillation counting
to travel extensively
overseas travel may be required
be highly motivated and have strong problem-solving ability
verbal and written communications skills
be able to work independently
and software experience and proficiency is a must
Benefits
The annual compensation package is tailored to your skills and experience along with outstanding benefits such as an auto allowance, 401(k) with match, comprehensive medical, dental, and vision insurance, and a generous allotment of 19 days of paid vacation, in addition to company holidays.
To apply
If you think you are the right person for this post, please apply by completing the application form on LinkedIn or on our website and submitting your resume along with a cover letter explaining why you want to work for LabLogic and how you’re the ideal candidate for this role.
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