Field Service Technician

4 days ago

Richardson, United States ASSA ABLOY Global Solutions Full time

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.


Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Construction for a Field Service Technician.


Your Role in Keeping the Future in Safe Hands…

The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.


Duties and Responsibilities

  • Customer service-oriented approach with importance on understanding customer operation procedures
  • Provide hardware and software solutions to solve customer access control scenarios
  • Ability to travel week-to-week, 80% of the year
  • Provide in person training to end users after system implementation
  • Performing advanced troubleshooting on AAGS proprietary products and software
  • Exercise professional judgment to discern customer concerns and needs for complex systems
  • Provide feedback to property personnel and internal superiors on resolution/next steps
  • Retrieve logs and provide detailed technical descriptions for bug reporting
  • Work independently with little oversight or support in remote locations
  • Collaborate with and support other departments as needed
  • Available for on-call assignments on a rotating schedule basis
  • Support and assisting AAGS 3rd party contractors on-site and remotely
  • Manage high pressure situations with a professional demeanor
  • Provide high level end user support remotely or on-site
  • Other duties and special projects as assigned
  • Draft project estimates and working with Sales with customer solutions
  • Overall project management


Skill Requirements and Performance Criteria

  • 5 to 7 years customer support or field technical experience
  • Must be flexible with scheduling
  • Ability to travel throughout US (drive and fly)
  • Exceptional organizational skills
  • Conscientious professionalism
  • Excellent customer service skills
  • Strong diagnostic/critical thinking skills
  • Clear and concise written communication


Preferred Professional Skills

  • Advanced knowledge of Windows
  • Knowledge of Apple iOS
  • Knowledge of Android OS
  • Knowledge of wireless signal and RF networks
  • Familiar with IoT devices
  • Comfortable with multi-meter (Voltage, Amperage)
  • Previous technical/field support experience
  • Ability to read floor plans and electronic wiring schematics


Education/ Certificate

  • Technical knowledge in low voltage applications
  • Understanding of high voltage applications


About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

  • Field Services Engineer

    3 weeks ago

    Richardson, United States Tokyo Electron US Full time

    Company: Tokyo ElectronPosition: Field Services Engineer - Level I and II openLocation: Richardson or Sherman, TX - travel between the two based on locationDuration: 1 year contract with extension, conversion to FTE in the futureTarget Pay rate: $30-32/hr for level IIBasic Qualifications:Must be able to be badged at client specific site2- 3+ years of...

  • Field Services Engineer

    1 week ago

    Richardson, United States Tokyo Electron US Full time

    Company: Tokyo ElectronPosition: Field Services Engineer - Level I and II openLocation: Richardson or Sherman, TX - travel between the two based on locationDuration: 1 year contract with extension, conversion to FTE in the futureTarget Pay rate: $30-32/hr for level IIBasic Qualifications:Must be able to be badged at client specific site2- 3+ years of...

  • Field Service Manager

    1 month ago

    Richardson, United States Quench USA, Inc. Full time

    Quench USA is seeking a key contributor to join our team as a full time Field Service Manager in our Richardson, TX area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians...

  • Service Technician Position Available

    2 weeks ago

    Richardson, Texas, United States Toyota of Richardson Full time

    About the JobWe are currently looking for a Service Technician to join our team at Toyota of Richardson. The successful candidate will be responsible for installing, maintaining, repairing, and testing automated equipment.The ideal candidate will have a strong background in technical fields, such as mechanics or electronics. They will also need to have...

  • Field Service Engineer

    2 hours ago

    Richardson, United States KLA-Belgium Full time

    Base Pay Range: $30.82 - $52.41 Per HourPrimary Location: USA-TX-Richardson-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and...

  • Field Service Engineer

    2 weeks ago

    Richardson, United States Disability Solutions Full time

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Field Service Engineer

    2 hours ago

    Richardson, United States KLA Full time

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. KLA...

  • Automotive Service Technician

    1 week ago

    Richardson, Texas, United States Toyota of Richardson Full time

    Job TitleA highly skilled Automotive Service Technician is needed for Toyota of Richardson's premier Service Department to work in our quick lane.This technician will provide general services for vehicle maintenance and repair that include but are not limited to oil changes, tire rotations, filter and fluid replacements in a safe, efficient and productive...

  • Field Service Engineer Professional

    2 weeks ago

    Richardson, Texas, United States APPLIED MATERIALS Full time

    Job OverviewWe have an exciting opportunity for a highly skilled Field Service Engineer II (C2) to join our team at Applied Materials. In this role, you will play a critical part in supporting our global customers with the installation, maintenance and upgrade of their Applied Materials equipment.As a Field Service Engineer, you will work closely with senior...

  • Customer Service Specialist

    4 weeks ago

    Richardson, United States Service Experts Full time

    Position: Customer Service Specialist Location: Field Support Office, 3400 N Central Expy Suite 410, Richardson, TX 75080 (on-site) Schedule : 9:30am-5:30pm CST (includes weekends with two consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our...

  • Field Service Engineer

    4 weeks ago

    Richardson, United States WGNSTAR Full time

    WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning,...

  • Automotive Technicians

    1 day ago

    Richardson, United States Toyota of Richardson Full time

    Job DescriptionJob DescriptionToyota of Richardson is seeking line technicians and team leads. The ideal candidate will have a strong positive attitude and be a team player with a strong focus on fixed right the first time. We are the largest Toyota dealer in DFW and we are growing fast due to strong car sales and we have the closest Toyota dealer to us...

  • Field Service Engineer

    3 weeks ago

    Richardson, United States WGNSTAR Full time

    WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development,...

  • Field Service Engineer

    2 days ago

    Richardson, United States WGNSTAR Full time

    WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning,...

  • Service Technician Expertise Required

    1 week ago

    Richardson, Texas, United States Toyota of Richardson Full time

    About the JobAre you an experienced Service Technician looking for a new challenge? Do you have a strong background in troubleshooting and repairing complex automotive systems? If so, we want to hear from you!We are seeking a highly skilled Service Technician to join our team at Toyota of Richardson. As a key member of our service department, you will be...

  • Field Service Engineer

    17 hours ago

    Richardson, United States WGNSTAR Full time

    WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning,...

  • Access Solutions Technician

    1 month ago

    Richardson, Texas, United States ASSA ABLOY Global Solutions Full time

    At ASSA ABLOY Global Solutions, we're innovating how people move through a safer world. As a Field Service Technician, you'll implement complex access control systems and provide exceptional customer experiences.Your role will involve deploying and monitoring software applications, diagnosing and repairing hardware and software issues, and training end users...

  • Automotive Technicians Specialist

    2 weeks ago

    Richardson, Texas, United States Toyota of Richardson Full time

    We are seeking a skilled Automotive Technicians Specialist to join our team at Toyota of Richardson. This is an exciting opportunity to work with a leading automotive dealership in the DFW area.As an Automotive Technicians Specialist, you will be responsible for providing exceptional customer service and support during field visits. You will also manage...

  • Field Marketing Representative

    2 days ago

    Richardson, United States Caring Senior Service od Dallas Mid-Cities Full time

    Benefits: 401(k) Bonus based on performance Flexible schedule Opportunity for advancement Paid time off Profit sharing Training & development HOME CARE CONSULTANT - Marketing Position Part-Time or Full-Time We are hiring a self motivated person with a passion for helping others. Someone who can go into a room and make connections and share information about...

  • Technical Field Service Specialist

    2 weeks ago

    Richardson, Texas, United States One Ring Networks, Inc. Full time

    Job OverviewWe are seeking a highly skilled Premise Installation and Repair Technician to join our team at One Ring Networks, Inc. in Richardson, Texas. As a key member of our technical team, you will be responsible for installing, repairing, and maintaining network infrastructure and premise wiring systems. If you have experience working with Category 3, 5,...