HR Shared Services Specialist
1 month ago
HR Shared Services Specialist
Santa Ana, CA (Remote)
6-month contract (potential temp to perm)
Job ID 2024-9906
Solugenix is assisting a client, a leading financial services company, in their search for a HR Shared Services Specialist. This is a 6-month contract opportunity based out of Santa Ana, CA (Remote).
The HR Shared Services Specialist is responsible for providing daily administrative and technical process support on escalated cases from the HR Shared Services Representative Team (Tier 1). He/she supports multiple aspects of HR operations service inquiry and organization data administration.
Required Skills:
Customer Service Oriented, Excellent Written and Verbal Communication Skills, Data Entry, Employee Onboarding.
Additional Skills:
Detail Oriented, Administrative Support, Workday, Administrative Tasks, Talent Acquisition.
Qualifications:
- 3-5 years of Talent Acquisition, Recruiting Coordinator, or related experience.
- Bachelor’s degree in Human Resources, Business Administration, or equivalent experience, PHR preferred. Minimum Degree Required: Bachelor's Degree.
- Excellent customer service skills.
- Proficient in processing workflow, transactions, and data changes using Workday HRMS.
- Demonstrated ability to work in a collaborative environment, build consensus, and promote the exchange of information among project team members.
- Ability to promote and implement changes to current practices and processes.
- Excellent written, oral, and interpersonal communication skills.
- Detail-oriented, strong analytical, problem-solving, and organizational skills.
- Ability to handle multiple concurrent tasks and changing priorities.
- Intermediate knowledge of Microsoft Office applications such as MS Word, Excel, PowerPoint, and Outlook.
- Strong understanding of HRMS and Case Management technologies (e.g. Workday, ServiceNow).
Responsibilities:
- Provide Workday-related transaction support and troubleshooting for cases escalated from Tier 1 support or HRBPs.
- Provide reporting & analysis support, audit, and compliance support.
- Provide on-boarding support for internal and external candidates not handled by TIER 1 support including support to processing or troubleshooting Workday-related onboarding transactions, gathering documentation, etc.
- Work with HRBPs to handle off-boarding processing including sending resignation/termination paperwork, processing termination, coordinating final pay, handling termination notices, maintaining termination checklists, and completing exit interviews.
- Support organizational changes including acquisitions, restructuring, RIFs, etc. with a focus on handling system-related transaction processing, gathering data for mass changes, handling position changes, and providing project and related preparation support to HRBPs.
- Provide guidance related to timekeeping support; including coordinating with payroll to process off-cycle commission and bonus requests.
- Provide escalated support from Tier 1 support for business-specific policy and process questions that may require stronger business knowledge and/or coordination with HRBPs.
- May provide support for HR annualized programs including administration support related to communication, employee documentation, and auditing.
- Protects the organization's value by keeping information confidential.
- Ensures SOPs are being followed and non-compliant items are escalated as appropriate.
- Strong attention to service delivery levels and high customer service standards.
This role will also perform the following Sr. TA Coordinator duties (50%):
- Support and maintain the hiring process with active involvement in recruitment activities.
- May act as the team’s resource and subject matter expert.
- Create and manage job requisitions and postings, coordinate background checks and drug screens, employee referral program, and create offer letters, administer relocation program, process new hire paperwork, and prepare new hire packages.
- Coordinate high volume phone and on-site interview scheduling requests in a timely manner.
- Assist in facilitating the hiring process by interacting with HR staff and management, recruiters, hiring managers, internal and external applicants/candidates, and other areas of HR as needed.
- May assist with college recruiting program and employment/immigration activities.
- Track and input data for various HR functions such as applicant tracking, requisition activity reporting, and HRIS/payroll system processing. Generate reports.
- Arrange travel and hotel accommodations for candidates.
- Preserve confidential information such as offer letters, compensation data, and candidate information with a high degree of integrity and judgment.
- Follow the department’s processes and procedures in daily activities, actively identify areas of improvement, and recommend solutions.
- Actively contribute to the results of a team and work toward achieving goals and objectives.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $38/hour to $38/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client:
Our client is one of the world's leading financial services companies based out of Santa Ana, CA.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
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