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Web Support Engineer

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South Windsor, United States RCN Capital Full time

RCN Capital and BridgeLoanNetwork are seeking a Web Support Engineer who is interested in working with a small team of experienced engineers supporting a web-based software solution that provides loan origination and loan servicing functions to our clients. The Web Support Engineer will serve as the point of contact providing support for Brokers and Lenders on the BridgeLoanNetwork system. On a regular basis, the role will break down to 60% support, 30% software testing, and 10% project management. The development and testing is done using various platforms, including Windows and Linux, using a variety of commercial and Open Source tools. As such, the role will have responsibility for test plans to ensure the delivery of quality software applications up to a moderate level of complexity.

Additionally, the Web Support Engineer will be involved in the development of user stories, working alongside our team of developers and product owners. As a part of this, the Web Support Engineer will be responsible for creating backlog items based on customer feedback and bugs discovered during support.

Ideal candidates will be excited by the opportunity to work in a dynamic role that provides exposure to development, testing, project management, and client-to-support contact.