Franchise Performance Director

3 days ago

Charlotte, United States RestoPros Restoration Full time

Job Summary

Franchise Performance Director (FPD) is operational support to our franchise locations (up to 30) including anything from assisting our owners with day-to-day operations by providing guidance on strategic long-term planning to following standard operating procedures. FPD communicates location progress to the executive team, keeping them updated on the status of franchisees and providing them with feedback on the franchise system.


Duties/Responsibilities:

  • Focal point of position is on improving KPIs of individual franchise locations inclusive adherence to brand standards and control quality.
  • Support and coach franchisees to improve operations metrics as they relate to overall client satisfaction and results.
  • Conduct site visits; communicate operational and compliance guidance and education during site visits.
  • Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve.
  • Problem-solve root causes of operational opportunities across franchise organizations and implement change via business reviews, action plans, and other tactics.
  • Responsible for protecting and enforcing brand standards through routinely advising company leadership teams on areas of opportunity and strategies for maintaining excellence.
  • Responsible for ensuring integrity in operational results by reporting territory metrics as true reflections of performance.
  • Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, and/or across varying time zones when necessary)


Unit Economics:

  • Analyzes territories P&L and operations.
  • Responsible for ensuring business profitability.
  • Responsible for working with franchisees on territory and organizational level profitability.
  • Focus on franchise unit economics.
  • Coach and counsel franchisees to reach individual territory goals.
  • Understand market conditions impacting mobile fitness operations and performance with the ability to identify, recommend and influence revenue generating opportunities.


  • Relationship Building:
  • Influence and inspire franchisees to engage in the brand and COMPANY initiatives.
  • Provide guidance to franchisees on growing their business.
  • Develop productive working relationships with franchisees and territory team members.
  • Build territory relations by visiting COMPANY locations, communicating with franchisees via voicemail, e-mail, individual franchise meetings and written communications.
  • Manage a team of COMPANY Franchise Business Coaches
  • Leadership Competencies that must be embraced and demonstrated


Project Management:

  • Focus and diligent prioritization of work and resources.
  • Strong ability to create and deliver projects within aggressive timeframes.
  • Meet and exceed project timelines and benefit outcomes.


Problem Solving:

  • Experience / Knowledge of franchise operations.
  • Strong analytical and problem-solving skills
  • Ability to create, deliver and lead direction on a High Impact Action Plan


Root Cause Identification:

  • Ability to identify the root cause of an issue by asking “Why” and digging deep to find the cause versus the symptoms.
  • Ability to understand how other factors influence the issue.


Business Plan Development:

  • Ability to guide franchise owners’ in developing a business plan.
  • Understands each local market in which we operate.


Business Plan follow-up and execution:

  • Coach franchise owners’ in executing an effective profitable business plan and continued performance maintenance.


Financial Acumen:

  • Strong understanding of financial reports
  • Ability to present financial information in a clear and concise manner.


Interpersonal Savvy:

  • Demonstrates strong interpersonal skills: team building and conflict resolution.
  • Experience in client facing / relationship building roles.
  • Strong Communication Skills
  • Great verbal and written communication skills
  • Ability to present operational information in a clear and concise manner.


Required Skills/Abilities:

  • Must have keen financial, analytic, and data management skills.
  • Excellent written and verbal communication skills, franchise industry savvy, and proven track record in performance success
  • Must have strong training, consulting, and persuasion skills.
  • Must have superior time-management and follow-through skills.
  • Must be self-motivated, organized, and able to balance multiple project support requests beyond ongoing portfolio support requirements.
  • Must thrive on exceeding goals, meeting deadlines, and seeing results.
  • Demonstrates key competencies to include ensures accountability, driving results, effective communication using influencing skills and relationship building.
  • Extremely proficient in Microsoft Office Suite or related software. 


Education and Experience:

  • Bachelor's degree in related field or equivalent experience is highly preferred but not required
  • At least 2-3 year’s experience in franchise level leadership or relevant related experience
  • Extensive corporate level, operations management and/or sales support highly preferred. 
  • Previous experience owning or managing a franchise a plus.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Able to travel as needed.


Hours of Operation:

  • General Office hours are Monday- Friday from 8:00AM – 5:00PM or when special events occur extra hours maybe needed.
  • Travel to franchisee locations up to 35%


Location: This position is located in Charlotte, NC

Southeast Region (TN, NC, SC, AL, GA, FL, MS)

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