WMS Process Quality Lead

4 weeks ago

Memphis, United States Johnson & Johnson Full time

MedTech Deliver Operations, is recruiting for a (Warehouse Management Systems) Process Quality Lead for a Duration based role with an anticipated end date on or around July 2026 located in Memphis, TN

Ethicon, part of the Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from crafting the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our dedication to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our dedication to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.

The objective of this position is to support the day-to-day operations of the Warehouse Management System (WMS) and its supporting systems for the MedTech Memphis Logistics Center (MLC) and our Satellite Distribution Center (SDC) network committed to strategic MAKE sites. The WMS and its family of systems are integral to J&J’s ability to service its customers and patients. The Network supports over $13 Billion in sales annually. This role is the key interface between operations and IT tying the tactical day to day needs to strategic priorities using People, Process, Automation, and Technology to drive our business forward.

Are you interested in joining a diverse team to deliver outstanding results? Apply now for this exciting opportunity

Key Responsibilities:

  • Maintain in partnership with the Quality and Operations, and the 3PL teams a Concept of Operations on how the DC will use key systems including but not limited to the WMS, WCS, LMS among other ancillary systems.
  • Ensure all WMS processes and related functionality meet the Concept of Quality and Operations and all applicable Johnson & Johnson Quality, GxP, IAPP, and security guidelines.
  • Lead multi-functional teams to ensure validation of systems in accordance with current GxP, IAPP, and security guidelines, processes and requirements.
  • Act as SME for Quality to define future functionality and enhancements.
  • Partner with Internal and External customers to define critical test scenarios and validation criteria to ensure perfect deliveries and uninterrupted systems availability.
  • Effectively communicate across multi-functional teams with both internal and external partners and leadership, status for key initiatives, project landmarks, risks and opportunities
  • Manage risks reliably, identify potential problems early, and assist in resolving or raising issues as appropriate.
  • Coordinate response to tactical support issues affecting the systems landscape to minimize impact and enhance service to our patients.

Qualifications - External

Education:

  • Minimum of a Bachelor’s degree required; focused degree specifically in Logistics, Supply Chain, Systems or Business preferred

Experience and Skills:

Required:

  • Medical Device sector/industry experience
  • Minimum five (5) years of related distribution Quality validation experience
  • Strong problem-solving, communication and influencing skills.
  • Proven track record working in a multi-functional team environment.
  • Flexibility and adaptability to thrive in a multi-layered environment.
  • Attention to detail and a drive for ensuring data accuracy and integrity.

Preferred:

  • E2E supply chain knowledge and experience, such as operations, network planning and/or systems implementations
  • Experience in SAP Order To Cash or ERP order management processes
  • Experience in Ethicon, Endo &CSS Supply Chain processes
  • Proficient knowledge of the Microsoft Office Suite
  • Proficient in SQL
  • Agile or Water Fall SDLC Methodology knowledge and experience.
  • Lean, Six Sigma, or APICS methodologies knowledge and/or certifications

Other:

  • Ability to travel 5-10%* of the time, domestic required.
  • Position located in Memphis, TN

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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