Quality Assurance Lead
3 weeks ago
Job Summary:
Saks is a world-renowned luxury ecommerce destination seeking a Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for ensuring the quality and timeliness of resolution to issues related to inbound receipts, returns, and transfers, as well as customer service relation communications.
Key Responsibilities:
Generate QA reports and make recommendations to optimize accuracy and quality processes to reduce defects and errors
Identify, develop, and implement department improvements to drive operational successes
Monitor department and oversee the day-to-day operations to meet SLA deadlines
Review and coach employees' performance to department KPIs
Accurately input, audit, and research results in the various WMS systems utilized
Investigate and resolve defect items, and report trends to management
Ensure timely processing of Mark Out of Stock / RTVs / Sell-Off / Store-to-Store transfers as they relate to Quality Control
Respond to all CSR product inquiries or website variances
Perform other duties as directed by management
Requirements:
Minimum of a high school education
3-5 years of experience in a retail, wholesale, or direct to consumer inventory control function, preferably in an automated environment
Microsoft Office Suite Intermediate Skills (Excel, Word, PowerPoint, Access, Outlook)
Strong analytical, time management, and problem-solving skills
Excellent communication, organizational, and multi-tasking skills
Must have understanding of the English language both written and verbal
Physical Requirements:
Standing for long periods of time (up to 10 hours)
Lifting up to 30 lbs repeatedly
Walking long distances repeatedly
Bending, stooping, climbing ladders or stairs, manual dexterity, push or pull up to 50 lbs
About Saks:
Saks provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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