Help Desk Analyst

Found in: Appcast US C2 - 2 weeks ago

Fishers, United States Insight Global Full time

Title: Help Desk Analyst

Salary: $45-52k

Duration: Permanent Hire

Locations: On-site 5x/week, Fishers, IN

Hours/Shifts: Three rotating shifts - 6am-4pm, 7am-5pm, and 8am-6pm; 45 total hours/week

Must haves:

  • 1+ years of experience working in a help desk role
  • Experience working with ticketing systems - ServiceNow, Remedy, etc.
  • Strong communication and interpersonal skills

Plusses:

  • ServiceNow ticketing experience
  • Experience working with POS systems in the retail/service industry

Job Responsibilities:

  • Provide technical phone support for all service locations and handle all incoming tickets via ServiceNow
  • Will manage and maintain desktops and server computer systems, as well as configure and troubleshoot POS peripherals
  • Partner with three other help desk analysts to support all internal stakeholders and ensure resolution is being handled in a timely manner

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