System Analyst

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Fishers, United States First Internet Bank Full time

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

About the Position:

As a Systems Analyst at First Internet Bank you will provide technical support for our core banking solutions and strategic initiatives. This is a highly visible position and requires the ability to interact within all departments and levels of management within the organization. You will be responsible for assisting bank staff with deep technical support, implementation, and maintenance on banking operations products and services. You will also work to ensure employees are familiar with and, as warranted by job duties, properly trained on the software’s features and best practices. Creativity, analytical, and technical expertise are expected to complete the responsibilities of this role.

What You Will Do:

  • Acts as a technical expert for banking operations products and systems, deeply understanding how our operations systems function, interact with one another and how to troubleshoot complex client issues.
  • Provide daily support to staff by responding to help tickets with issues and questions
  • Work with business leaders to optimize the configurations and implement new features as business needs dictate, develop training materials, and train employees on the new features
  • Collaborate with vendors and the technical team to gain a thorough understanding of project functionality and provide insight on implementation.
  • Perform testing and troubleshooting of systems/applications
  • Create and update documentation

What We're Looking for:

  • At least three years of banking systems support experience, or related financial institution experience preferred
  • Understanding of card processing preferred, but not required
  • Ability to think through problems, identify hidden issues as well as stated issues, to provide an accurate analysis and to explore solutions
  • Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
  • Ability to communicate technical information to non-technical people through both written and verbal means
  • Strong analytical skills showing attention to detail with a customer service focus
  • Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
  • Experience working in an Agile environment preferred, but not required
  • Excellent organizational and time-management skills, including prioritizing multiple tasks
  • Proficiency with testing and troubleshooting various software applications, including writing and executing test plans
  • High degree of initiative
  • Capability of working under limited supervision
  • Ability to work a flexible schedule

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