Quality Assurance Manager

22 hours ago

Providence, United States Feast & Fettle Full time

Feast & Fettle is searching for a QA Manager. Reporting to the Director of Culinary Operations, this role will serve as the technical expert and owner of all levers that drive food safety in our large scale commissary kitchen.


What is Feast & Fettle?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.


We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan and wellness and education stipends. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.


By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.


What will the QA Manager do?

The QA Manager will own the internal auditing of food safety, sanitation, & hygiene practices, in order to assess and report on compliance, and continually propose and implement actions for improvement and risk mitigation.


Additionally, the QA Manager will enhance and codify a culture of food safety within the commissary kitchen by spending time on the production floor for observation and coaching, conducting regular training, and providing safety updates.


What you’ll do:

  • Design and implement Good Manufacturing Practices
  • Develop and deploy SSOP Program
  • Advise upon and improve current raw and RTE sanitation controls
  • Advise on product flow within the facility to reduce risk of cross contamination
  • Enhance existing SOPs to improve cooling and time-temp safety standards
  • Manage product issues and complaints related to food safety to resolution. Ensure proper corrective actions and preventive actions are tracked and closed out properly.
  • Advise upon, and carry out food safety trainings for all employees handling food.
  • Manage sanitation programs including but not limited to: pest control, chemical control, cleaning lists.
  • Maintain all company certifications (ServSafe)


What does a strong applicant for this position have?

  • Subject matter expertise in Food Safety, to include HACCP and Good Manufacturing Practices
  • 5+ years of kitchen management experience, preferably in a manufacturing environment
  • Track record of strong problem-solving and root cause analysis abilities.
  • Strong organization and process-driven mentality.
  • Ability to undertake their work and implement new programs with a proactive and “hands-on” approach.
  • Ability to partner with all levels of personnel in the work environment to ensure compliance with objectives.


What we offer

Schedule: Friday through Tuesday

Competitive benefit package including:

  • Health Benefits (medical, dental, vision) - F&F covers 65 percent of employee premiums
  • Paid Time Off, 2 weeks of vacation and one week of sick time, accrued
  • Free F&F weekly meal plan membership ($149 weekly value)
  • 401k
  • Wellness Reimbursement ($50/month)
  • Professional Development Reimbursement ($1,000/year)
  • Company-issued MacBook
  • Paid Parental Leave

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