Sales Operations Specialist

Found in: Appcast US C2 - 3 weeks ago


Eagan, United States Solera, Inc. Full time

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Sales Operations role is critical to driving sales velocity and supporting the SuperVision, commercial fleet team in delivering revenue targets & projections. This position will provide support with implementation of new product launches, RFP processing, pricing updates, data analytics, and reporting. Sales Operations will be responsible for the key role of CRM (SalesForce) administrator, responsible for maintaining and supporting all CRM activities and overall platform maintenance.


What You’ll Do

  • Maintain professional and effective communication with internal and external account managers and ensure you deliver exceptional customer service always
  • Manage data integrity of CRM (Salesforce.com); provide analysis, create reports, and build dashboards to bring insights to sales reps and sales managers within the region
  • RFP process fulfilment and execution.
  • Ensure robust customer set-ups and fulfilment processes are processed and implemented efficiently, assisting the sales teams deliver their revenue targets
  • Suggest recommendations to improve efficiency and service
  • Make outbound calls or send e-mails as required, for example to gather more information or to update customers on progress
  • Perform ad hoc reporting and analysis

Support the smooth implementation of new products

What You’ll Bring

  • Bachelor's degree (B.A.) required
  • Minimum 2+ years Sales Operations/Administration experience
  • Strong experience working with and administering Salesforce CRM
  • Advanced Excel capabilities
  • Experience working with Sales, Marketing and Executive Leaders
  • Strong sense of urgency, adaptability, flexibility, and resourcefulness
  • Must possess good judgment, excellent interpersonal, written, and verbal communication skills
  • Ability to excel in a fast-paced work environment
  • Preferred effective communication in English (both verbal and written)
  • A track record of delivering high quality customer service and support in a customer focused environment
  • Experience in the commercial fleet market and/or SaaS based environment is preferred



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