Production Associate

4 weeks ago

Eagan, United States Peak Technologies Full time $19 - $21
Production Associate (On-Site in Eagan, MN)

Job Location: 990 Lone Oak Rd, Suite #114, Eagan, MN 55121
Pay: $19-$20+ hourly
Schedule: M-F 7:30am-4:00pm OR 8:30am-5:00pm

JOB SUMMARY & SCOPE:Review and complete customer orders according to production process and customer SLAs (Service Level Agreements). Responsible for assembly, staging, quality inspection, and light repair of mobile and rugged devices. 
ACCOUNTABILITIES:
  • Configure, process, stage, kit and audit devices per requirements: Execute provisioning activities including spare device management, kitting, activations, container labeling, asset tag management, pre-staging, installation of images on devices and quality control adherence.
  • Provide device staging, troubleshooting and process support for customers relating to service and production issues.
  • Understanding and execution of production related processes, procedure, and paperwork associated.
  • Capture all required product identifier data elements as requested (e.g. ESN, IMEI, MAC, etc.) and enter data into appropriate system.
  • Execute the RMA and minor repair processes that may involve customer diagnosis, triage activity and minor repairs. Source spare parts as directed or required.
  • Execute OEM provided service processes, as applicable.
  • Email shipping, timing, delays, and delivery notifications, to internal and external customers.
  • Follow quality control audit processes; report non-conformances and corrective actions; highlight areas of good practice.
  • Keep areas clean and organized to ensure proper delivery and accurate orders.
  • Utilize appropriate systems to support daily activities. Assist in operational reporting metrics.
  • May occasionally need to work after hours or on weekends.
  • Performs other duties as assigned.
 EDUCATION + EXPERIENCE + KEY TRAITS:
  • High School Diploma or equivalent.
  • 2-3 years of experience in the data capture/mobile industry working within a repair and provisioning facility, warehouse, OEM centric operations. MDM software experience preferred.
  • Experience with minor mobile device repairs.
  • Proficient using Microsoft Office 365 (Word, Excel, Power Point, Outlook, Teams, SharePoint)
  • Efficiently and effectively prioritizes, organizes, and monitors multiple concurrent tasks to meet agreed deliverables and deadlines. 
  • Ability to keep accurate records and follow documented procedures and standards.
  • ABILITY TO: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detail oriented.
 LANGUAGE SKILLS:
  • Primary language used in daily operations is English. 
  • Ability to communicate effectively both orally and in writing.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external sources.
 SUPERVISION:
  • This role does not include supervisory responsibilities.
 DECISION MAKING + REASONING:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to react quickly, adjust, adapt, and redirect activities in a dynamic environment.
 WORKING RELATIONSHIPS:
  • OPS Manager.
  • Depot Services Technical Lead.
  • Helpdesk/technical team members.
  • Sales Team.
  • Business Ops/ Warehouse/ Admin Teams.
  • Various Vendors/ Manufacturers.
  • Customers.


About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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