Process Excellence Manager

Our Mission

Building Lives That Work

Goodwill Industries of Central Florida is dedicated to providing opportunities for every member in our community to develop their full potential. Since 1959, Goodwill Industries of Central Florida has been fulfilling its mission of “Building Lives That Work.” Under the direction of the Team Lead (General Manager), greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greet and assist donors/customers.

The Process Excellence Manager is responsible for the overall planning, design, execution, monitoring, controlling, coordinating, and completion of projects as assigned by the Chief Operating Officer. The Process Excellence Manager will remain aligned with the strategies, commitments and goals of the organization. You will oversee project implementation, financial and administrative oversight, reporting and budgeting, as well as monitoring and evaluation of assigned projects. The Process Excellence Manager will assist Regional Directors to increase revenue opportunities for Retail Operations.

RESPONSIBILITIES

• Provide strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities.
• Drive sales, profitability and gross margin growth for the organization.
• Communicate effectively, provide direction and support to other departments within the organization on projects assigned by the Chief Operating Officer.
• Oversee the selection of qualified vendors, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations.
• Help ensure retail operations produces the specified results and remains within budget.
• Conduct periodic reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations.
• Collaborate with regional retail directors on projects as needed.
• Ensure that all projects progress in accordance with company obligations and complies with regulations and internal organizational policies.
• Collect data and costs of projects to analysis success of project and Return on Investment (ROI) to present to management.
• Develop pricing strategies to maximize retail revenue.
• Travel between sites as needed to perform tasks as assigned.
• Perform and document routine inspections and maintenance activities.
• Create project management charters as needed.
• Make changes to the project scope and schedule as need be.
• Involve all relevant stakeholders and ensure technical feasibility.
• Measure project performance using appropriate tools and techniques.
• Develop and implement training related to all aspects of assigned projects.
• Communicate effectively, provide direction and support to other departments within the organization on all assigned projects.
• Ability to work with limited supervision.
• Follow all health and safety regulations.
• Other job responsibilities may be assigned based on the overall business need.

Education and/or Experience:

A college education is preferred. A minimum of five (5) years retail and/or management experience. A minimum of 5 years of progressive responsibility in retail store operations, with strong multiunit store responsibility.

REQUIRED SKILLS

• Outlook - Believes in self, company and is passionate about learning and growing; takes responsibility for own success, does not externalize, accepts challenges, does not take “no” for the failure but as an opportunity to succeed
• Communication - Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolutions
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; response well to questions; demonstrates group presentation skills; participates in meetings
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Character - Demonstrates unquestionable integrity in every aspect of work and dealing with others; consistently models desired behaviors and values established by the company; respects the diversity of perspective in discussions and demonstrates an inclusive style; demonstrates concerns for job safety for self and others
• Sales Acumen - Doesn’t take things personally, knows what to say or do at the appropriate time; is cool under pressure and is prepared for whatever the prospect or client does or says; doesn’t strategize "on the fly", doesn't over analyze, and stays in the moment; asks thoughtful questions, displays effective listening skills
• Results Orientation - Makes fact-based decisions and follows through to completion; analyzes and uses data to achieve sales goals; drives execution; initiates action and follow-ups to successful completion; effectively demonstrates how solutions will solve prospect's or client’s problem(s); continuously conducts post call debriefs and performs pre-call strategies
• Collaboration - Effectively builds and maintains partnerships with departments, and people at all levels across the company, and contributes to team and company success; maintains flexibility and reacts to change appropriately; communicates and shares information with candor that builds trust and enhances relationships
• Administrative Management - Continuously manages administrative functions to ensure quality and timeliness; manages accurate and timely sales activity and performance reports; analyzes report data to project trends and builds forecasts, maintains accurate and complete daily reports.

PREFERRED SKILLS

• Proven working experience in project management
• Maintain a high level of technical operational skills and stay informed of the latest developments in the field
• Strong organizational skills including attention to detail and multitasking skills
• Create support in the development projects assigned in both retail and outlet operations.
• Research new technologies and trends and make recommendations around the implementation of programs and equipment to help the departments achieve objectives more efficiently
• Demonstrated time management, organization and the ability to prioritize and multi-task, with focus to detail
• Outstanding leadership skills; inspiring interpersonal effectiveness to lead the team, train talent, and effect change; willing and able to be a “doer” and “influencer”
• Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication as needed.
• Effectively collaborate with all departments/
• Plan and document all aspects of assigned projects with use of project plan format
• Achieve training objectives by contributing appropriate information
• Review and recommend outside vendors for projects.
• Perform other duties as assigned by the Chief Operating Officer

Benefits:

• 403 (B)
• 403 (B) matching up to 4%
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• On job training
• Paid time off
• Tuition Scholarship Program
• Mileage Reimbursement

Equal Opportunity Statement:

Goodwill Industries of Central Florida is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Goodwill Industries of Central Florida's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Drug Free Workplace