Customer Service Representative

1 month ago


Phoenix, United States Sunrise Systems Inc Full time

Job Title : Customer Service Representative
Job ID: 24-04753
Location: Phoenix, AZ
Duration: 06 months’ contract on W2 with possible for FTE

Job Schedule-Some Saturday hours may be required.

Job Schedule-First three months in office 40 hours a week, then a hybrid 3/2 schedule can be worked out if worker is completely trained

Job Summary:

The Client Representative role supports the Client contact centre by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Qualifications

  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 3-5 years’ experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Accepts accountability


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