Operations Manager

3 weeks ago

Allen, United States CY9 Full time

OSP Engineering with Telecom with Fiber FTTX & Construction exp.

 Delivery & Execution: Responsible for the successful execution of Telecommunications

Network Planning, Design, Field operations and Software Solutions projects across US

 Ensuring quality, on time delivery of the projects with minimum hand holding from the

customer

 Analyzing the daily project report and foreseeing the risks if any and plan the mitigation in

advance to avoid any slippages of commitments to the customer. This role will start with one

of our major customers in the US then the business intends to expand the portfolio for rest

of the customers in the US.

 The candidate should have any past experience of working with Tier 1 telecom service

provides in a Delivery/Program Management/technical consulting role will be an added

advantage.

 Building Proactive proposals – exploring ongoing engagements and identifying business

opportunities, adjacencies and innovation areas to support lead generation activities with

Sales and BD teams, building proactive propositions & working collaboratively with the Sales

team to improve the win ratio & Top line.

 Liaise with the customer at various locations to coordinate the work with offshore team.

 Customer Centricity: Build relation with various regional offices of existing customers, and

have regular meetings as required

 Attending periodic governance meetings with customers regularly through WebEx/in person

and update the progress on the projects

 Conducting meeting with project leads, third party vendors and other stake holders

periodically and taking the update on implementation, challenges and address them as

deem necessary

 P&L responsibility to meet the Top line & GM% budgeted numbers

 Work collaboratively with Sales, BD & Operations team on the revenue budgets, forecast &

achievement

 Help in building the Tech Portfolio for NAM region : CSP Proposition for Organic growth with

strategic accounts approach / Inorganic growth on FTTx plus CSP & Enterprise proposition by

Partner led / In-house & Inorganic growth.

 Compliance: Work closely with the team to ensure the process and policies are

implemented and report the metrics.

Desired Skills and Experience:

 Diploma/Degree in Engineering or Telecommunication

 Delivery, Technical pre-sales consulting experience and/or understanding of networks FTTx,

 Construction, Fiber , FTTX, FTTH

 Hands on Exp.

 Managing OSP team

 Program management skills.

 Willingness to travel across US

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