Bilingual Customer Service Representative

1 month ago

North Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

Nature & Scope:

Positional Overview


As a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and collaboration with internal departments, ensuring timely deliveries of all products and resolving order issues in a timely manner. If you enjoy small, close-knit teams while being a part of a global company, this is the position for you


Role & Responsibility:

Tasks That Will Lead To Your Success

  • Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
  • Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
  • Adhere to established policies and procedures to consistently meet service standards and business objectives.
  • Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
  • Maintain accurate records of customer contracts and manage order processing efficiently.
  • Update and maintain customer data files to ensure integrity and accuracy.
  • Process customer change orders and manage Sales Returns Goods according to procedures.
  • Enter and confirm customer orders in the Manufacturing Planning System.
  • Manage regional order backlog and expedite orders as needed.
  • Proactively communicate delivery status and address any issues promptly.
  • Coordinate with finance on account matters, keeping customers informed as necessary.
  • Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
  • Efficiently handle customer complaints, ensuring satisfactory resolutions


Skills & Experience:

Qualifications That Will Help You Thrive


  • Fluent in English and Spanish with both verbal and written communication
  • High school diploma or equivalent; additional education is advantageous.
  • Minimum one year of customer service experience is essential.
  • Ability to work independently and collaboratively within a team environment.
  • Enthusiastic attitude with strong problem-solving skills.
  • Experience in HVAC business is a plus.
  • Moderate computer skills and proficiency in using an ERP or MRP System.
  • Proactive approach and ability to adapt to new processes.
  • Proficiency in technical writing and strong interpersonal communication skills.
  • Strong analytical skills to simplify complex problems and provide clear recommendations.
  • Effective leadership skills focused on collaboration and achieving results.
  • Open and authentic communication style in all interactions.

  • Bilingual Customer Service Representative

    2 months ago

    north tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Spanish Bilingual Customer Service Representative

    3 months ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Spanish Bilingual Customer Service Representative

    5 months ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Spanish Bilingual Customer Service Representative

    3 months ago

    north tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Spanish Bilingual Customer Service Representative

    2 months ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Spanish Bilingual Customer Service Representative

    2 months ago

    north tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Bilingual Customer Service Representative

    6 months ago

    North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Bilingual Spanish Customer Service Representative Answer incoming calls from customers in both English and Spanish via phone. Demonstrate fluency in both English and Spanish, ensuring clear and effective communication with customers who speak Spanish as their primary language. Schedule transportation for clients' needs Verifying...

  • Bilingual Customer Service Representative

    3 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview As a Bilingual Customer Service Representative, youll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service youll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Senior HVAC Customer Service Representative

    2 weeks ago

    North Tonawanda, New York, United States Armstrong Fluid Technology Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Armstrong Fluid Technology.This is an exciting opportunity for someone who is passionate about providing exceptional customer experiences and has a strong background in the HVAC industry.

  • Bilingual Customer Service Representative

    4 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Bilingual Customer Service Representative

    1 month ago

    North Amherst, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Bilingual Customer Service Representative in Amherst, Massachusetts. This role is primarily focused on providing exemplary customer service in a call center setting, ensuring the accurate and efficient processing of customer applications and data entry, and...

  • Bilingual Customer Service Representative

    6 days ago

    North Las Vegas, United States Life Trans, Inc Full time

    We are seeking experienced and highly skilled Bilingual Spanish-Speaking Customer Service Representatives who are dedicated to providing excellent customer service and making meaningful contributions to our team. As the first point of contact for our customers, you will play a critical role in fostering trust and ensuring a positive experience for all...

  • Customer Service Representative

    2 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    2 months ago

    tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    3 months ago

    tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    3 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...

  • Customer Service Representative

    3 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our clients team as a Customer Service Representative, where you'll have the...

  • Customer Service Representative

    1 month ago

    Tonawanda, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 2843 Kenmore Ave, Tonawanda, New York 14150 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    5 months ago

    North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Customer Service Representative Answer incoming calls Schedule transportation for clients needs Verifying insurance eligibility . Customer Service Representative Job Description We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to...

  • Customer Service Representative

    1 month ago

    North Hollywood, United States Community Choice Financial Family of Brands Full time

    Overview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless...