Client Support Technician Internship

4 months ago


Monroe, United States Colony Brands, Inc. Full time
The Client Support Technician Internship will begin in January and end in August of 2025.

What You’ll Do & Learn

The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support

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