Client Support Technician Intern

4 weeks ago


Monroe, Wisconsin, United States Colony Brands, Inc. Full time
Client Support Technician Internship Opportunity

We are seeking a highly motivated and detail-oriented Client Support Technician Intern to join our team at Colony Brands, Inc.

Key Responsibilities:

  • Assist in setting up, maintaining, and supporting corporate-owned client-level computer equipment installed and in use within our facilities.
  • Support hardware and software troubleshooting and help manage support ticket requests assigned via a centralized ticketing system.
  • Contribute to the assembly and configuration of PC/MAC hardware, documentation, and mentoring of the Help Desk.
  • Develop client-level networking troubleshooting skills to assist with problem resolution, including wireless technologies and remote access solutions.
  • Gain experience with Windows 10/11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools, Apple OS Imaging and/or patching skills utilizing JAMF, and End User Support for Mobile Phones/Tablets via Microsoft Intune.
  • Collaborate with the team to resolve Citrix Client and SCCM Client issues, as well as provide Microsoft E-Mail and Office Support via Office 365.
  • Support Printer/Copier/Audio Visual Troubleshooting and Support, and Active Directory User Account/Group and Permission Support.

What You'll Learn:

This internship will provide you with hands-on experience in a fast-paced IT environment, where you will have the opportunity to develop your technical skills and knowledge in client support, hardware and software troubleshooting, and network support.

Requirements:

To be considered for this internship, you should have a strong interest in IT and a willingness to learn and take on new challenges.



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