Client Support Technician Intern
4 weeks ago
We are seeking a highly motivated and detail-oriented Client Support Technician Intern to join our team at Colony Brands, Inc.
Key Responsibilities:
- Assist in setting up, maintaining, and supporting corporate-owned client-level computer equipment installed and in use within our facilities.
- Support hardware and software troubleshooting and help manage support ticket requests assigned via a centralized ticketing system.
- Contribute to the assembly and configuration of PC/MAC hardware, documentation, and mentoring of the Help Desk.
- Develop client-level networking troubleshooting skills to assist with problem resolution, including wireless technologies and remote access solutions.
- Gain experience with Windows 10/11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools, Apple OS Imaging and/or patching skills utilizing JAMF, and End User Support for Mobile Phones/Tablets via Microsoft Intune.
- Collaborate with the team to resolve Citrix Client and SCCM Client issues, as well as provide Microsoft E-Mail and Office Support via Office 365.
- Support Printer/Copier/Audio Visual Troubleshooting and Support, and Active Directory User Account/Group and Permission Support.
What You'll Learn:
This internship will provide you with hands-on experience in a fast-paced IT environment, where you will have the opportunity to develop your technical skills and knowledge in client support, hardware and software troubleshooting, and network support.
Requirements:
To be considered for this internship, you should have a strong interest in IT and a willingness to learn and take on new challenges.
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