Senior Software Engineer/Developer

Job Description:

Position Description:

Designs, develops, and maintains chat and email applications using Genesys Contact Center Suite of Applications, Java, Spring, and Amazon Web Services (AWS). Delivers functional software from start to finish using Continuous Integration/Continuous Delivery (CI/CD) tools -- GitOps, Maven, Jenkins, and uDeploy. Designs application-level architecture and develops original and creative technical solutions to ongoing development efforts for applications. Provides business solutions by developing complex or multiple software applications. Coordinates software system installation and monitors functions to ensure specifications are met. Performs post-installation tests to identify and resolve technical problems. Analyzes user needs and software requirements to determine feasibility of design within constraints. \u00A0Modifies software to correct errors, adapt to new hardware, or to improve its performance. Develops software system tests and validation procedures, programs, and documentation. Performs unit and integration testing.

Primary Responsibilities:

Develops original and creative technical solutions to on-going development efforts.

Designs applications or subsystems on major projects and for/in multiple platforms.

Develops applications for multiple projects supporting several divisional initiatives.

Supports and performs all phases of testing leading to implementation.

Assists in the planning and conducting of user acceptance testing.

Develops comprehensive documentation for multiple applications supporting several corporate initiatives.

Responsible for post-installation testing of any problems.

Establishes project plans for projects of moderate scope.

Works on complex assignments and often multiple phases of a project.

Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.

Schedules processes on a daily or weekly basis.

Education and Experience:

Bachelor s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) developing chat and email applications for a Financial Contact Center using Genesys Contact Center Suite of Applications.

Or, alternatively, Master s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Software Engineer/Developer (or closely related occupation) developing chat and email applications for a Financial Contact Center using Genesys Contact Center Suite of Applications.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (\u201CDE\u201D) developing and supporting reusable and scalable chat and e-mail applications using Genesys Contact Center Suite of Applications Composer and Genesys Administrator; developing and configuring routing applications to route incoming chat and email requests; and monitoring, deploying, and configuring Genesys applications.

DE developing Java RESTful services and middle-tier, multi-threaded applications according to Agile methodologies using Java, Spring, and Hibernate frameworks; building, deploying and supporting applications using IDE tools (IntelliJ and Eclipse) and Continuous Integration and Continuous Delivery (CI/CD) tools (Jenkins, Maven, and uDeploy); gathering requirements and creating documentation in Jira; creating functional design for new features and collaborating, using Mural; performing configuration management and version control using GitHub; and performing Test Driven Development (TDD) using Unit/JUnit testing techniques.

DE performing centralized log monitoring using Splunk and Kibana; creating and executing queries to search log files, using Splunk Cloud Platform; adding Log levels in application code; creating Splunk Dashboards to view metrics and understand the health of the applications; troubleshooting issues by querying application logs; and using Kibana s interface to visualize data with charts and graphs in Elasticsearch.

DE writing clean, testable, readable, and maintainable code for chat and e-mail applications using IDE and CI/CD tools (SonarQube); deploying highly available, scalable, and fault tolerant systems using CD tools and Amazon Web Services (AWS); transferring data between databases using Batch Processing; and hosting and running Genesys tools using Tomcat.

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Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.