Sr. Service Desk Engineer

2 weeks ago

Dallas, United States Paladin Consulting, Inc Full time
Job Title: Sr. Service Desk Engineer 
Work Location: Austin, TX (onsite)
Education/Experience Required: 5+ years of relevant technical support experience.

Job Description:
  • As a Service Desk Support Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Engineering's mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale and attack opportunities with the greatest commercial impact.
  • This is an opportunity to join a focused, nimble team that leverages technology in unique and innovative ways.
  • The Service Desk Support Engineer will be responsible for providing technical support and administration for all internal end-user software, hardware, and connectivity.
  • We are looking for an entrepreneurial, self-directed technical expert that can work both independently and with the broader team.
  • The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users.
Responsibilities:
  • Identifying, diagnosing, researching, tracking, and resolving complex technical problems. Providing excellent customer service experiences for all end users, investment professionals and senior leadership.
  • Working effectively in a cooperative and collaborative global team environment. Escalating, coordinating, and managing incident response for critical firm-wide issues. Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
  • Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate.
  • Troubleshooting technology issues related to hardware, software, user accounts, developer ecosystem, trading environments, operating systems, and mobility.
  • Proficient and impactful oral and written communication skills.
  • Strong interpersonal skills: desire and ability to play on a team.
  • Interest in finance, investment banking, and the capital markets industry.
  • Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work.
  • Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business.
Skills & Qualifications:
  • Candidate must be self-motivated and willing to work in a team environment where good communications, high collaboration and low friction are shared values across the team and the organization.
  • Demonstrated success and effectively recognizing and resolving technical issues quickly and methodically.
  • Experience providing excellent, white-glove, VIP customer service interactions to technical and non-technical audiences.
  • The ability to adapt quickly to a new and changing technical environment.
  • Experience troubleshooting all aspects of desktop hardware, peripherals, and printers.
  • Experience troubleshooting all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity.
  • Experience troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-ins.
  • User and management-level experience with Experience troubleshooting issues with messaging platforms, collaboration, security, and video conferencing tools (Slack, Zoom and perimeter access controls), A/V issues, and conference room issues.
  • Experience troubleshooting issues related to DNS, DHCP, Microsoft Exchange, TCP/IP.
  • Experience troubleshooting issues in VDI or Citrix environments as well as various operating systems including Windows, Linux and MacOS.
  • Candidate will be expected to be self-driven, organized and must possess creativity, high judgement and strong communication (both oral and written) skills.
  • 5+ years of relevant technical support experience.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.

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