Service Desk Technician

4 weeks ago

Dallas, United States Paladin Consulting Full time

Job Description:

  • As a Service Desk Support Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Engineering's mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale and attack opportunities with the greatest commercial impact.
  • This is an opportunity to join a focused, nimble team that leverages technology in unique and innovative ways.
  • The Service Desk Support Engineer will be responsible for providing technical support and administration for all internal end-user software, hardware, and connectivity.
  • We are looking for an entrepreneurial, self-directed technical expert that can work both independently and with the broader team.
  • The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users.

Responsibilities:

  • Identifying, diagnosing, researching, tracking, and resolving complex technical problems. Providing excellent customer service experiences for all end users, investment professionals and senior leadership.
  • Working effectively in a cooperative and collaborative global team environment. Escalating, coordinating, and managing incident response for critical firm-wide issues. Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
  • Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate.
  • Troubleshooting technology issues related to hardware, software, user accounts, developer ecosystem, trading environments, operating systems, and mobility.
  • Proficient and impactful oral and written communication skills.
  • Strong interpersonal skills: desire and ability to play on a team.
  • Interest in finance, investment banking, and the capital markets industry.
  • Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work.
  • Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business.

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