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Service Desk Specialist
4 weeks ago
Service Desk Support Specialist - MSP Support Engineer
Dallas TX 75244
6 months Contract to Hire
Must be client facing, with good comm. Skills.
In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, and ensuring the smooth operation of their IT infrastructure.
You will leverage your expertise in Microsoft and Fortinet technologies to diagnose, resolve, and escalate IT problems, working collaboratively with our internal teams and client contacts.
Qualifications
5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
Working knowledge of Active Directory administration.
Understanding of Microsoft Azure licensing, configuration and support.
Experience configuring and managing Fortinet firewalls and security solutions.
Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
Ability to travel to customers in Dallas area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
Understanding of ITIL framework a plus.
Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.
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