Senior Information Technology Specialist

Found in: Appcast US C2 - 1 week ago


Great Neck, United States TGC Search Full time

The Senior IT Technician will play a pivotal role in delivering efficient and secure IT services to over 20 sites. The Senior IT Technician will offer onsite Tier 1/Tier 2 support directly to end users. Our tech environment is Microsoft-based, leveraging Azure Cloud for data storage, proprietary applications, and third-party software, alongside the comprehensive O365 suite.

Responsibilities of the Senior IT Technician include managing hardware and software assets, providing guidance and support to onsite and remote employees, conducting training sessions for new applications or updates, implementing malware protection measures, monitoring Azure alerts for potential risks, proactively identifying and escalating issues, implementing best practices for SharePoint, Outlook, and Teams, managing password resets, troubleshooting and diagnosing device-related issues, collaborating with vendors to resolve issues, and maintaining comprehensive documentation of all work performed.

Requirements for this role include a Bachelor's Degree in an IT-related field, a minimum of 5 years of experience as an IT Technician with a focus on end user support and security compliance, extensive familiarity with PCs, laptops, printers, and VoIP systems, proficiency in software and network troubleshooting, experience with Outlook, SharePoint, and Teams administration, advanced skills in Excel, PowerPoint, and Word, expertise in Lucid Charts for diagramming workflows and networks, demonstrated ability to articulate technical instructions effectively, self-directed work ethic with superior customer service skills, and a drive for career advancement within the company.



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