Field Engineer

2 weeks ago


Boston, United States Datum Software Full time

Job DescriptionJob Description

Job Details:

Job Title: Field Engineer

Duration: Long-Term Contract

Location: Boston, MA || On-Site

Job Description:

Important:

Shifts can start as early as 4 AM, and End as late as 8 PM, Weekends may also be required.

There is a possibility of some overtime.

Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Provides service and customer support during field visits or dispatches.

Diagnoses errors or technical problems and determines proper solutions.

Produces timely and detailed service reports. Documents processes.

Collects and analyzes performance data to provide technical assistance.

Ties workflow to schedule. Accurately documents solutions related to complex issues.

Creates workaround procedures when standard procedures have failed and ensures issues are resolved.

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Builds positive relationships with customers.

Company DescriptionStaffing and recruitiingCompany DescriptionStaffing and recruitiing

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